Bistro Server (PM)

Hersha Hospitality Management LP•Harlingen, TX

2d•Onsite

About The Position

Serve food and/or beverages to guests courteously and in accordance with established brand and hotel guest-service and sustainability standards. Set up and maintain supplies and the work area, take and enter customer orders, handle payments, and communicate dietary needs and special requests to the kitchen. Prepare food and beverages, including alcoholic beverages, when needed, and assist with other food-and-beverage duties during staffing shortages or peak periods. Complete end-of-shift cashiering and banking procedures, clean equipment and work areas, follow applicable alcohol-service and workplace-safety requirements, and help ensure guest satisfaction. Perform other duties as requested by management. The work schedule varies and may include holidays, weekends, and alternate shifts. The role involves extended periods of standing and walking, pushing, lifting up to 25 pounds, bending, and reaching. Previous food-and-beverage experience or equivalent training is required; a high school diploma or equivalent is preferred. The stated growth path includes Banquet Server/Captain and Restaurant Supervisor, with further opportunities toward Restaurant Manager and Banquet Manager.

Requirements

Previous food-and-beverage experience or equivalent training is required.
A high school diploma or equivalent is preferred.
Ability to meet the physical demands described: extended standing and walking, pushing, lifting up to 25 pounds, bending, and reaching.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Set up necessary supplies, food, and beverages at the beginning of the shift and keep the work area stocked.
Take customer orders, enter orders, obtain payment, and provide change.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Prepare food, coffee, and other beverages, including alcohol, when necessary.
Prepare ingredients for cooking, including portioning, chopping, and storing food, when necessary.
Perform other food-and-beverage duties, such as bartending and bussing, during staffing shortages or peak periods.
Count the bank at the end of the shift, complete cashier reports, resolve discrepancies, drop off receipts, and secure the bank according to established policies.
Clean equipment and work areas and lock equipment doors as applicable.
Follow state, federal, and corporate requirements for serving alcoholic beverages.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Ensure overall guest satisfaction.
Perform other duties as requested by management.