Bistro Attendant

Peregrine Hospitality•Atlanta, GA

10d

About The Position

The Bistro Attendant maintains food and beverage quality and presentation at the assigned workstation, prepares food options and hot and cold beverages, and provides prompt, professional guest service. The role takes and enters orders, processes payments, serves food and beverages, and keeps service stations and guest areas supplied, clean, sanitary, and ready for service. The attendant also supports bar backs and other staff, follows hotel and brand standards, safety and food-handling procedures, and completes opening, closing, and reporting duties. Additional duties may be assigned by management.

Requirements

High school diploma or GED equivalence.
One year of experience in a similar role.
Must be able to work flexible scheduled shifts based on business needs.
Must be able to work in a fast-paced environment and multitask.
Must be able to lift and/or carry up to 50 pounds.
Ability to stand and walk for extended periods.
Ability to bend, twist, push, pull, stoop, and kneel.
Ability to hear, understand, and communicate orally and in writing with staff, vendors, and guests during normal in-person and phone conversations.
Must adhere to the company’s 4 Keys service culture and participate in required meetings and training.
Must handle and maintain equipment properly, handle cash and card payments accurately, observe health and safety standards, and complete opening and closing duties according to protocol.

Responsibilities

Maintain food and beverage quality and presentation at the assigned workstation.
Prepare food options and hot and cold beverages, including coffee and tea drinks, and prepare fresh fruit garnishes.
Demonstrate knowledge of table settings, service ware, menu items, prices, preparation methods, and retail items; make recommendations based on guest preferences and house specialties.
Provide exceptional guest service by anticipating needs and responding promptly and professionally to requests, questions, concerns, and feedback.
Take food and beverage orders using suggestive selling techniques and enter orders accurately into the POS system.
Prepare and serve alcoholic and non-alcoholic beverages, including opening and serving wine and champagne, according to service standards.
Serve food and beverages promptly and professionally, retrieving food orders from the kitchen as needed.
Process cash, payment, and credit card transactions according to established procedures.
Complete opening duties, inspect bar stock, supplies, equipment, and inventory, and requisition and transport supplies as needed.
Set up bars, workstations, condiments, garnishes, beverages, and service areas according to company standards; maintain adequate service items.
Clean, sanitize, and maintain assigned workstations, service, seating, and bar areas, utensils, and equipment; promptly remove soiled dishes and wares.
Check and document temperatures of refrigerators, freezers, and heating equipment to support food safety compliance.
Guide and support bar backs and other support staff to help ensure efficient operations and guest service.
Collect and report tips at the end of each shift according to company procedures.
Complete closing duties, cleaning tasks, and required reports before the end of the shift.
Maintain applicable Responsible Beverage Service and Food Safety certifications.
Follow hotel policies, standard operating procedures, 4 Keys service standards, brand expectations, and safety, sanitation, and security procedures.
Participate in required meetings and training and collaborate with coworkers and other departments.
Maintain dependable attendance, punctuality, and reliability; work scheduled shifts flexibly based on business needs.
Continuously work to improve service quality, operational efficiency, and guest satisfaction.
Perform other duties as assigned or requested by management.