Bistro Attendant (4:30pm- 11:00pm) Courtyard by Marriott Parkside Cary

WINWOOD HOSPITALITY GROUP•Cary, NC

7d•Onsite

About The Position

The Bistro Attendant supports guest satisfaction and hotel team goals by taking food and beverage orders in person or by phone, preparing and delivering orders promptly and according to hotel standards, processing payments through the Food & Beverage Point of Sale System, and following up with guests. The role also helps maintain clean, orderly guest corridors and food and beverage areas, protects guest security and individual safety, and supports lounge, restaurant, meeting, banquet, and dining operations as needed. Employees are expected to maintain a professional appearance and uniform, demonstrate integrity, and meet attendance and punctuality guidelines. The attendant learns menus, ingredients, and cooking methods; prepares trays and tables; serves food and beverages at the correct temperature; and sets up rooms for meetings, banquets, and dining. Marriott brand training and certification in a service area is required, with full training expected within 30 days of hire. The position requires a flexible schedule that may vary from week to week, including weekends and holidays.

Requirements

High school diploma or GED desired but not essential.
Previous related experience preferred.
Ability to read and write in English and perform basic mathematical computations, including addition and multiplication.
Ability to communicate effectively with customers and use tact and diplomacy when necessary.
Ability to carry objects on a tray without breaking or spilling.
Ability to follow directions accurately.
Ability to stand, walk, talk, and hear, and to remain on foot for a large portion of the shift.
Ability to stoop, kneel, crouch, reach with hands and arms, and use hands to handle or feel tools and controls.
Ability to lift or move heavy objects, including tables and cases of food and beverages, and lift approximately 20 pounds overhead.
Ability to sustain constant mental and visual attention.
Must wear non-slip shoes for safety.
Dependability, punctuality, personal integrity, and maintenance of a clean, pressed uniform.

Nice To Haves

Previous related experience.
High school diploma or GED.

Responsibilities

Take food and beverage orders in person or by telephone according to hotel standards.
Know basic menus, primary ingredients, and main cooking methods to answer guest inquiries.
Set up trays and tables with required condiments, service items, and accompaniments.
Serve food and beverages at the correct temperature and according to hotel standards.
Attend to guest needs throughout the service process and follow up to ensure satisfaction.
Communicate courteously and effectively with guests and team members.
Set up rooms for meetings, banquets, and dining, and complete pre- and post-function tasks.
Store equipment properly and inform management when furniture or equipment needs repair.
Work a flexible schedule as required and arrive on time.
Complete other reasonable requests made by a supervisor.
Complete Marriott Brand training and practical certification in an assigned service area, expected within 30 days of hire, and continue practicing service standards.
Maintain a clean and pressed uniform and its upkeep; wear required non-slip shoes.
Assist with lounge, restaurant, and banquet operations as needed.
Periodically clear trays, dishes, glassware, napkins, and flatware from guest corridors and food and beverage areas, keeping them neat and orderly.
Process orders and payments through the Food & Beverage Point of Sale System, including cash, credit card, and room charges.
Maintain guest security and the safety of all individuals.