Bistro Attendant (6am-11am) Courtyard by Marriott Parkside Cary

WINWOOD HOSPITALITY GROUP•Cary, NC

7d•Onsite

About The Position

The Bistro Attendant supports guest satisfaction and team goals by taking food and beverage orders in person or by telephone, preparing orders according to hotel standards, and delivering them promptly and pleasantly. The attendant processes orders and payments through the Food & Beverage Point of Sale System, follows cash, credit card, and room-charge procedures, and follows up with guests to ensure satisfaction. The role also includes clearing and maintaining guest rooms and food and beverage areas, protecting guest security and individual safety, and representing the hotel and Marriott brands professionally. The attendant is expected to maintain a clean, pressed uniform, demonstrate integrity, and meet attendance and punctuality guidelines. The attendant serves food and beverages at the correct temperature, sets up trays, tables, meeting rooms, banquets, and dining areas, and completes assigned pre- and post-function tasks. The role may also support lounge, restaurant, and banquet operations, store equipment properly, report furniture or equipment needing repair, and help keep guest corridors and food and beverage areas clean and orderly. The employee is trained and certified in a service area within 30 days of hire, subject to practical tests, and is expected to maintain learned service standards. The schedule is flexible and may vary from week to week; weekend and holiday work is required.

Requirements

High school diploma or GED is desired but not essential.
Previous related experience is preferred.
Ability to read and write in English and perform basic mathematical computations, including addition and multiplication.
Ability to communicate effectively with customers using tact and diplomacy when necessary.
Ability to carry objects on a tray without breaking or spilling.
Ability to follow directions accurately.
Ability to stand, walk, talk, and hear, and remain on foot for a large portion of the shift.
Ability to stoop, kneel, crouch, reach with hands and arms, and handle or feel tools and controls.
Ability to lift or move heavy objects, including tables and cases of food and beverage, and lift approximately 20 pounds overhead.
Ability to sustain constant mental and visual attention.
Ability to work in kitchen and dining room environments, including exposure to hot areas, hot tools, hot plates, sharp knives, and other tools.
Ability to wear a clean, pressed uniform and non-slip shoes.

Nice To Haves

Previous related experience.

Responsibilities

Take food and beverage orders in person or by telephone according to hotel standards.
Know basic menus, primary ingredients, and cooking methods to answer guest questions.
Set up trays and tables with necessary condiments, service items, and accompaniments.
Serve food and beverages at the correct temperature and according to hotel standards.
Attend to guest needs throughout the service process and follow up to ensure satisfaction.
Communicate courteously and effectively with guests and team members.
Set up rooms for meetings, banquets, and dining.
Complete assigned pre- and post-function tasks.
Store equipment properly and report furniture or equipment in need of repair to management.
Work a flexible schedule as required and arrive on time.
Complete other reasonable requests made by a supervisor.
Complete Marriott Brand training and demonstrate competency in an assigned service area; become fully trained within 30 days and pass practical tests for certification.
Maintain service standards learned during training and certification.
Maintain a clean and pressed uniform; maintain the uniform personally and wear required non-slip shoes.
Assist with lounge, restaurant, and banquet operations as needed.
Periodically check guest corridors and food and beverage areas, clear trays, dishes, glassware, napkins, and flatware, and keep these areas neat, clean, orderly, and visually appealing.
Process orders and payments through the Food & Beverage Point of Sale System using cash, credit card, or room-charge methods.
Maintain guest security and the safety of all individuals.