Bistro Attendant

Courtyard by Marriott (Crestline Hotels and Resorts)•City of Syracuse, NY

1d•$16 - $17

About The Position

The Bistro Attendant takes food and beverage orders and courteously and efficiently retrieves and serves alcoholic and non-alcoholic beverages and food to guest tables according to hotel specifications. The role collects payments and assists with maintaining the restaurant area and equipment. The attendant also supports guests with menu information and recommendations, wine service, and information about local areas. Potential career paths include F&B Supervisor, F&B Manager, Director of Food and Beverage, Director of Operations, General Manager, and VP of Food & Beverage.

Requirements

High school graduate or General Education Degree (GED), or work equivalent.
Good understanding of the English language.
Previous guest/customer relations training.
Must be TIPS, CARE, or equivalently certified, or become certified by the first day on the job.
Ability to input and access information in the property management system, computers, and point-of-sale system.

Nice To Haves

Certification of previous training in liquor, wine, and food service is preferred.

Responsibilities

Check with customers to ensure they are enjoying their meals and take action to correct any problems.
Collect payments from customers.
Write patrons’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Prepare checks that itemize and total meal costs and sales taxes.
Take orders from patrons for food or beverages.
Check patrons’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Clean tables or counters after patrons have finished dining.
Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties.
Inform customers of daily specials.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Remove dishes and glasses from tables or counters and take them to the kitchen for cleaning.
Assist the host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
Perform cleaning duties such as sweeping and mopping floors, vacuuming carpet, tidying the server station, taking out trash, or checking and cleaning the bathroom.
Bring wine selections to tables with appropriate glasses and pour the wines for customers.
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Escort customers to their tables.
Garnish and decorate dishes in preparation for serving.
Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Describe and recommend wines to customers.
Provide guests with information about local areas, including giving directions.
Assist in maintaining the restaurant area and equipment.