Billing Support Coordinator

Venable LLP • Chicago, IL

11d • $85,000 - $97,000

About The Position

Venable is seeking a Billing Support Coordinator to provide comprehensive administrative client billing support to the firm’s clients. The coordinator manages billing activities for assigned attorneys, working with billing attorneys, the Billing Department, clients, and Client Account (collections) Analysts to ensure accurate, timely billing and payment processing.

The role includes managing time capture, reviewing and correcting billing data, maintaining billing records, researching disputes and discrepancies, and submitting bills by firm-required deadlines. The coordinator reviews monthly prebills with billing attorneys, verifies billing rates and client and matter inputs, and helps ensure bills follow client guidelines and billing-partner styles. The position also supports opening client files and matters, e-billing setup and issue resolution, accruals, budgets, estimates, collections, payment application, client communications, and ad hoc reporting. The work is mainly sedentary, with flexibility to work overtime when needed.

Requirements

• At least two years of relevant work experience in a law firm or professional services environment.
• Strong technical aptitude and ability to learn core systems quickly; experience with a current Windows operating system, Microsoft Office including Excel and Outlook, and an enterprise accounting system.
• Proficiency with document management systems.
• Strong written communication and proofreading/editing skills, including editing non-routine correspondence, reports, and tables for typographical errors and sentence structure.
• Ability to perform basic mathematical and percentage calculations.
• Ability to develop a thorough understanding of billing, accounts receivable, and collection policies, procedures, and controls.
• Strong client-service focus and responsiveness.
• Ability to exercise discretion and independent judgment and use effective, creative problem-solving skills.
• Strong communication and interpersonal skills, including the ability to interact with individuals at all organizational levels and handle sensitive and confidential situations with poise, tact, and diplomacy.
• Ability to coordinate competing tasks and demands in a fast-paced environment.
• Strong time-management skills and ability to work for multiple billing partners and prioritize assignments.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Self-starter able to manage priorities, meet deadlines, collaborate across the firm, and independently initiate follow-up while following and conveying instructions courteously and tactfully.
• Excellent organizational skills and meticulous attention to detail.
• Flexibility to work overtime when needed.

Nice To Haves

• Bachelor’s degree in a related field or equivalent experience; a bachelor’s degree is preferred.
• Legal accounting and/or billing experience is strongly preferred.
• Experience with Aderant is preferred.

Responsibilities

• Manage billing for assigned attorneys, including time capture, data review and correction, final submission by firm deadlines, billing-record maintenance, and research of disputes and discrepancies.
• Work with billing attorneys to review monthly prebills, edit time narratives and other entries, and complete reviews by firm deadlines.
• Verify billing rates and other client and matter billing inputs.
• Open new client files and matters for assigned attorneys and submit workflows to ensure records are opened accurately with required information.
• Work with the Billing Department to process bills according to client and firm guidelines, including individual billing-partner styles and outside counsel guidelines.
• Identify billing issues and work with billing attorneys to resolve them; troubleshoot issues as directed.
• Send finalized bills to clients when they are not e-billed.
• Work with billing attorneys to provide client-required accruals, budgets, and estimates; assist with billing-related client communications, cash receipts, collections, and ad hoc reporting.
• Coordinate with clients, attorneys, and Client Account (collections) Analysts to manage collections and accurate payment application.
• Coordinate with clients to support the e-billing team in setting up matters for e-billing, obtaining required information, and resolving e-billing issues.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Flexible spending and healthcare savings accounts.
• 401(k) with firm profit share.
• Paid time off and firm-paid holidays.
• Wellness and personal advocacy programs.
• Family planning resources and leave programs.
• Tuition reimbursement.
• Competitive compensation and programs supporting employee well-being, families, and futures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed