Billing Specialist
NextLink•Hudson Oaks, TX
•Onsite
About The Position
Nextlink is seeking a detail-oriented, customer-focused Billing Specialist to join its Customer Care team. The Billing Specialist supports customers with billing questions, account inquiries, and payments, resolving issues promptly while providing a positive customer experience. The role is office-based and involves frequent interaction with customers and internal teams in a fast-paced environment.
Requirements
- Strong customer service mindset and excellent communication skills.
- Ability to stay organized and manage multiple tasks efficiently.
- Comfort working in a fast-paced, team-oriented environment.
- High attention to detail and problem-solving ability.
- Self-motivated, with the ability to work independently.
- Adaptable and open to change.
- Proficiency in Microsoft Office, including Excel, Outlook, Word, and PowerPoint.
Nice To Haves
- Previous experience in billing, collections, accounting, or a related field.
- Experience in a call center or high-volume customer environment.
Responsibilities
- Deliver a positive, professional customer experience on every interaction.
- Handle inbound calls, emails, and chats related to billing and account inquiries.
- Resolve billing discrepancies quickly and accurately.
- Process payments and assist with collections in a respectful, customer-friendly manner.
- Maintain accurate account documentation and follow established processes.
- Meet performance expectations, including attendance and quality standards of 85% or higher.
- Collaborate with team members and support cross-functional needs as required.
Benefits
- 401(k) with company match
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Employee discounts
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
