Billing Specialist

Electronic Caregiver•Las Cruces, NM

10d•Onsite

About The Position

The Billing Specialist prepares and issues accurate customer invoices, maintains billing records, and supports the order-to-cash process in accordance with company policies and internal control requirements. The role ensures billing transactions are complete, properly authorized, and documented to support financial reporting and audit readiness. It operates under general supervision, with independent judgment within established procedures to maintain billing accuracy, resolve discrepancies, and provide timely customer support. The position also solves problems and recommends procedural changes based on training or experience, and may check the accuracy of figures, calculations, and postings related to business transactions recorded by other employees. The role includes preparing invoices and credit memos, processing documented and approved billing adjustments, cancellations, and refunds, validating billing data, investigating discrepancies, maintaining organized records, supporting month-end reporting and audits, and responding to customer billing inquiries. Regular on-site attendance during established business hours, assigned shifts, or project-based schedules is required. No travel is expected.

Requirements

High school graduate or equivalent (listed as the minimum education).
Strong attention to detail and accuracy.
Customer service orientation.
Organizational and time-management skills.
Ethical conduct and integrity.
Effective written and verbal communication.
Problem-solving and analytical skills.
Ability to work within established internal control frameworks.
Professional judgment and confidentiality.
Regular on-site attendance at the designated work location.
No travel is expected.

Nice To Haves

Technical school or two years of college/associate degree (listed as preferred education).
Three to five years of related experience (listed as preferred experience).

Responsibilities

Prepare, review, and distribute customer invoices and credit memos according to contractual terms and company policies.
Process billing adjustments, cancellations, and refunds with appropriate documentation and approvals.
Maintain the confidentiality of customer, financial, and company information in accordance with policies, privacy standards, and applicable data protection laws.
Validate billing data for completeness, accuracy, and authorization before invoice release.
Investigate and resolve billing discrepancies in coordination with internal departments and customers.
Follow internal control procedures and segregation-of-duties requirements to support financial accuracy, fraud prevention, and audit compliance.
Maintain accurate and organized records for audit and financial reporting requirements.
Observe segregation-of-duties and approval requirements when processing billing transactions.
Identify process-improvement opportunities and escalate control exceptions or irregularities.
Assist with month-end billing activities and reporting; reconcile billing activity to supporting documentation and system reports; support internal and external billing audits.
File, maintain, and distribute billing records and documentation; collaborate across departments to support accurate order-to-invoice processing; perform other related duties as assigned.
Respond to billing inquiries and resolve issues professionally and promptly; contact customers about billing errors, declined payments, or missing information; provide supporting documentation upon request.
Maintain regular on-site attendance at the designated work location during established business hours, assigned shifts, or project-based schedules as required.
Perform other duties as assigned.