Billing Specialist

BCS Financial Corporation•Oakbrook Terrace, IL

18d•$63,000 - $75,000

About The Position

The Billing Specialist provides dedicated ownership and oversight of billing administration for the Supplemental Health Solutions block of business. The role focuses on accurate invoicing, timely premium collection, discrepancy resolution, and customer support. It serves as a billing resource for group customers, brokers, Sales/Account Management, Customer Service, Remittance, and other internal partners, addressing billing questions and issues with consistency, urgency, and professionalism. The Specialist manages List Bill and Self-billing processes, identifies and resolves premium and remittance discrepancies, supports eligibility updates when needed, and monitors billing activity to reduce errors, prevent escalations, and support a positive customer experience. The position also supports customer onboarding and education by explaining billing and remittance processes and providing guidance during implementation, welcome calls, and throughout the customer relationship. The role requires minimal travel, with some travel potentially needed for customer onboarding, training, or team meetings. This is a full-time, salaried position with a target base salary range of $63,000–$75,000.

Requirements

Associate's degree in Business, Accounting, Finance, or a related field, or an equivalent combination of education and work experience.
2–4 years of experience in billing, premium accounting, invoicing, accounts receivable, or related financial operations within the insurance, health plan, or TPA industry.
Demonstrated experience with group billing processes, including List Bill and/or Self-billing.
Experience resolving billing discrepancies, premium variances, and customer payment issues.
Proficiency with Microsoft Office Suite, especially Excel, including pivot tables, VLOOKUP, and reconciliation.

Nice To Haves

Bachelor's degree in Business Administration, Accounting, Finance, Insurance, or a related field.
LOMA ACS (Associate, Customer Service) or FLMI designation.
AHIP Health Insurance Associate (HIA).
CEBS (Certified Employee Benefit Specialist) designation or progress toward it.
Experience with policy administration and billing systems.
Knowledge of supplemental health products, such as accident, critical illness, and hospital indemnity.
Experience working with BCBS Plans, brokers, or group enrollment platforms.
Familiarity with remittance processing, cash allocation, and eligibility administration.
Prior experience supporting customer onboarding or implementation from a billing perspective.

Responsibilities

Conduct proactive outreach to group customers about payment discrepancies, misdirected payments, cash received without backup, missing remits, missing payments, and overpayments; offer situation-specific solutions.
Generate and distribute monthly List Bill invoices for assigned group customers.
Reconcile Self-billing when premiums do not match remittance files or enrollment in VBA.
Review and analyze error reports daily; manage suspense items and billing-versus-remittance discrepancies.
Update billing master schedules and review and release final bill holds.
Support eligibility updates and identify and resolve D&U.
Monitor billing transmission and payment processes for the Supplemental Health Solutions block to prevent issues and escalations.
Complete group-level reconciliations and review payment histories.
Determine appropriate cash allocation and direct the Remittance Department in applying premiums.
Make decisions regarding refunds, write-offs, and reinstatements.
Build and maintain relationships with group customers and internal partners, and work with internal and external contacts to resolve issues.
Respond directly to group customers regarding billing inquiries and issues.
Participate in escalation calls as the billing expert with customers, brokers, Sales/Account Management, and Customer Service as needed.
Educate customers on billing and remittance processes and provide guidance during implementation, welcome calls, and the customer relationship.

Benefits

Health insurance, including flexible HSA/PPO medical plans, beginning on the first day of the month following the first day of employment.
Dental insurance beginning on the first day of the month following the first day of employment.
Vision insurance.
401(k) with up to 6% company match.
Wellness benefits and wellness reimbursement.
Generous PTO starting at 22 days annually.
12 paid holidays.
Parental leave.
Home office reimbursement.
Employee referral program.
Tuition reimbursement, continuing education, and assistance obtaining professional certifications.