Billing Specialist

SMS Holdings•Nashville, TN

22d

About The Position

The Billing Specialist executes core billing and accounts receivable processes in support of the company's revenue cycle. The role ensures accurate and timely invoicing, cash application, and customer account maintenance, and supports collections through professional customer communication and internal escalation according to company policy. The position may also assist the Billing Manager with special projects and other assigned duties. The role prepares cost-plus billing in accordance with customer contracts and company policies, validates billing inputs from field operations, distributes invoices with supporting documentation, maintains billing records, and resolves billing questions and discrepancies. It also processes customer payments, maintains and reconciles accounts receivable records, responds to account inquiries, and researches chargebacks, returns, and bad checks. The Billing Specialist follows up with customers about overdue balances, documents collection activity, and escalates unresolved issues. Additional responsibilities include account reconciliations, routine reporting, compliance with internal controls, and identifying process improvement opportunities. The work environment is usually moderate to loud. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Associate's degree from a two-year college or technical school, or equivalent experience.
1–3 years of billing/accounts receivable experience.
Moderate proficiency with Microsoft products, including Outlook, Teams, Excel, and Word, and an ERP system; Microsoft Dynamics Great Plains is specified.
Intermediate Excel skills, including the ability to review, analyze, and report billing data.
High attention to detail and problem-solving ability.
Strong adherence to deadlines.
Professional and courteous verbal and written communication skills.
Ability to type and use a calculator.

Responsibilities

Prepare cost-plus billing in accordance with customer contracts, billing policies, and procedures.
Validate billing inputs from field operations, which may vary by contract or customer location.
Compile and distribute invoices and supporting documentation to customers.
Scan, index, and maintain invoice backup and related billing records.
Communicate with internal and external customers to resolve billing questions and discrepancies.
Process and document billing adjustments based on client requirements and contract specifications.
Escalate missing data, billing issues, or unresolved discrepancies to the supervisor.
Assist the Billing Manager with special projects and other duties as assigned.
Post and apply customer payments from sources such as live checks, ACHs, and third-party portals.
Maintain the accounts receivable subledger and reconcile accounts for assigned customers.
Research and respond to customer account inquiries.
Research and process chargebacks, returns, and bad checks.
Review customer accounts for accuracy and resolve discrepancies.
Provide invoice copies and account information to customers as requested.
Contact customers regarding overdue balances and payment status.
Review account terms, payment history, and open balances to determine follow-up actions.
Document collection activity and account status in the Collections Manager tool.
Escalate non-responsive customers or unresolved collection issues to management.
Perform account reconciliations and prepare routine reporting.
Ensure compliance with internal controls.
Identify process improvement opportunities and support special projects.