Billing Specialist (S0035)

Axis Health System•Durango, CO

14d•$21 - $27•Onsite

About The Position

The Billing Specialist manages healthcare accounts receivable and ensures accurate, timely processing of billing, payments, and account adjustments. The role includes submitting and resolving claims, posting payments based on explanations of benefits (EOBs), researching and correcting billing discrepancies, and maintaining accurate patient account records. The specialist also responds to inbound patient calls about billing, account balances, and payment concerns, while providing excellent customer service. The position identifies error trends, supports workflow improvements, and collaborates with internal teams to optimize revenue cycle processes. This is a full-time, in-person position in Durango, Colorado. Only Colorado residents will be considered. The role requires attention to detail, problem-solving ability, effective communication, and a patient-focused approach. Employees must be able to travel between Axis locations and may occasionally travel statewide or domestically, depending on the position. The work environment is a healthcare organization with a moderate noise level and possible exposure to communicable disease. The position requires annual flu immunization by November 1, annual TB screening, de-escalation training, and BLS certification as required for the position. Axis Health System is a provider of behavioral health and integrated primary, dental, and behavioral healthcare on Colorado’s Western Slope. The organization offers recovery groups, Medication Assisted Treatment, specialized outpatient mental health programs, primary care, diabetes education, crisis services, resource navigation, insurance enrollment, and tele-video systems across its regional locations.

Requirements

High school diploma.
Two to three years of relevant experience in healthcare billing and collections.
Knowledge of patient health information privacy regulations, including HIPAA compliance requirements.
Strong organizational skills and ability to accurately follow policies, procedures, and guidelines.
Excellent interpersonal, verbal, and written communication skills with a customer-focused approach.
Ability to work independently, prioritize tasks, and demonstrate initiative in a fast-paced environment.
Commitment to confidentiality and organizational security and compliance standards.
Working knowledge of medical billing and coding systems, including CPT, HCPCS, ICD, and DSM, and of the healthcare revenue cycle, including claims processing, payment posting, account reconciliation, collections, and reimbursement methodologies.
Knowledge of Medicare, Medicaid, and commercial insurance plans, including ability to interpret EOBs, process account adjustments, and manage insurance correspondence.
Ability to identify, investigate, and resolve billing errors, claim denials, account discrepancies, credits, refunds, and outstanding patient balances while maintaining supporting documentation.
Strong analytical, problem-solving, mathematical, and financial reconciliation skills, with sound judgment and ethical decision-making.
Proficiency with EHR systems, Microsoft Office applications (particularly Excel, Word, and Outlook), internet-based applications, and standard office equipment.
Ability to manage a high-volume workload, prioritize effectively, and maintain accuracy and attention to detail in a fast-paced environment.
Ability to interact professionally with patients, staff, vendors, insurance representatives, and other stakeholders.
Flexibility to work additional hours, travel occasionally if applicable, and assume additional responsibilities as needed.
Valid driver's license and insurable driving record in accordance with organizational requirements.
Ability to occasionally lift and/or move 15 to 50 pounds; frequently walk, sit, stand, or kneel; and occasionally climb, balance, or stoop.
Ability to sit for long periods at a computer.

Nice To Haves

Bachelor of Arts degree.
Medical Coder Certification.
Experience handling patient billing inquiries and providing professional customer service over the phone.

Responsibilities

Resolve revenue-cycle issues to maximize collections on insurance and self-pay accounts.
Identify and report error patterns within established time restraints.
Assist with workflow design to reduce billing errors, overpayments, underpayments, and claim denials.
Ensure timely and efficient billing of claim submissions and appeals.
Enter account adjustments accurately according to established guidelines.
Follow up on accounts according to current collections policies.
Manage accounts receivable aging within established expectations.
Provide information to other staff to support consistency in the revenue cycle.
Maintain knowledge of current reimbursement rules and regulations and ensure compliant billing and collection practices.
Provide excellent customer service to patients, including responding to billing inquiries and payment-related concerns.
Work independently on assigned tasks.
Participate in additional activities and project assignments as needed.
Travel between Axis locations and, depending on the position, occasionally statewide or domestically.