Billing Specialist

TGI Office Automation•Fort Lauderdale, FL

25d•$24 - $27•Onsite

About The Position

TGI Office Automation is seeking a detail-oriented, customer-focused Billing Specialist to support company growth in a fast-paced team. The position is responsible for accurate and timely billing of customer contracts, supporting internal departments, and providing customer service to resolve billing inquiries. The role involves processing contract billing, researching invoice data, correcting discrepancies, responding to customer and internal inquiries, and coordinating with Sales, Service, Supplies, and Collections. The specialist also makes approximately 60 or more meter collection calls per day and supports Supply and Collections teams with order and invoice inquiries.

Requirements

At least 4 years of customer service experience.
At least 2 years of billing or accounting experience.
Knowledge of basic accounting principles.
Intermediate proficiency with Microsoft Excel, including data entry, formulas, and basic analysis.
Excellent interpersonal and communication skills, including written, verbal, and diagram-based communication.
Strong attention to detail, organization, and time management.
Ability to multitask effectively in a high-volume, fast-paced environment.
Dependability, excellent attendance, and punctuality.
Professional demeanor and a positive, team-oriented attitude.
Ability to work independently or collaboratively within a team.
Ability to draft professional correspondence and reports as needed.

Nice To Haves

Experience with eAutomate.
Associate or bachelor's degree, or equivalent work experience.

Responsibilities

Complete billing of all contracts in the designated queue by the monthly accounting deadline.
Reconcile invoices and resolve discrepancies.
Generate and process customer invoices and credit memos accurately.
Audit contract billing for accuracy and research and correct billing errors.
Analyze invoice data and conduct contract billing research.
Collaborate with Sales Representatives to answer billing and account history inquiries.
Build and maintain positive relationships with customers, team members, and internal departments.
Respond to customer inquiries regarding invoices, services, and account issues in a timely and professional manner.
Coordinate with Service, Supplies, Collections, and Sales to fulfill customer requests and resolve billing issues.
Develop a working knowledge of Service department processes and software tools.
Make approximately 60 or more meter collection calls per day.
Support Supply and Collections teams with order and invoice inquiries.
Perform other duties as assigned.