Billing Specialist
About The Position
The Billing Specialist performs invoicing functions, including daily reconciliation and balancing, daily, weekly, and calendar-month invoicing, and the creation of manual invoices, proformas, and adjustments. The role researches and resolves errors and discrepancies, runs reports, troubleshoots as needed, complies with billing internal controls, and participates in special projects. It also builds and maintains positive internal and external business relationships to promote company goals. The position supports company operations through billing, adjustments, reconciliation, balancing, research, and customer service activities. The specialist is expected to handle billing cycles efficiently and accurately, learn systems promptly, adapt to changing processes, follow company and departmental policies and performance standards, respond to customer inquiries, use systems and tools to meet department objectives, monitor workflows, identify improvement opportunities, complete administrative tasks, and monitor work lists and reports. Candidates should be prepared to discuss their use of AI and automation in billing, invoicing, or accounts receivable work; examples of how these tools have improved speed or accuracy; how they verify AI output and protect sensitive customer and financial data; and, optionally, examples of AI-assisted processes that reduced errors or saved time.
Responsibilities
- Perform billing, adjustments, reconciliation, balancing, research, and customer service activities supporting company operations.
- Handle daily, weekly, and calendar-month invoicing efficiently and accurately.
- Create manual invoices, proformas, and adjustments.
- Research and resolve errors and discrepancies.
- Run reports and troubleshoot as needed.
- Comply with billing internal controls and company and departmental policies, procedures, and performance standards.
- Analyze and answer inquiries from internal and external customers.
- Use systems and tools to achieve department objectives.
- Monitor new processes and workflows to ensure they work as intended.
- Identify opportunities for improvement.
- Complete administrative tasks and other related duties as assigned.
- Monitor work lists and run reports.
- Participate in special projects and maintain positive internal and external business relationships.
Benefits
- Hybrid work schedule
- Health insurance, including medical and dental coverage through Cigna
- Vision coverage through VSP
- Pharmacy benefits through OptumRx
- FSA, HSA, Dependent Care FSA, and Limited Purpose FSA options
- 401(k) and Roth 401(k) with company match
- Pet discount program with PetAssure
- Norton LifeLock identity theft protection
- Employee Assistance Program through NYLGBS
- Fertility benefits through Progyny
- Commuter benefits
- Company-paid short-term and long-term disability
- Voluntary Term Life and AD&D Insurance, plus Universal Life Insurance options
- Supplemental Aflac coverage for accident, critical illness, and hospital indemnity
- Discounts and rewards through BenefitHub
- Eligible for annual company bonus program or commission incentive based on role
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
