Billing Specialist

OWL Services•Montgomery, AL

24d

About The Position

OWL Services is seeking a detail-oriented and organized Billing Specialist to ensure accurate billing to customers for work performed. The role reviews completed calls and invoices, coordinates with accounting and warehouse teams, and helps resolve billing and inventory discrepancies. It also includes coaching on invoicing errors and identifying process trends for management.

Requirements

Strong verbal and written communication skills.
Intermediate computer skills, including MS Windows, Word, Excel, and Outlook, and the ability to learn and navigate proprietary call management systems.
Strong attention to detail.
Ability to work independently with little supervision.

Responsibilities

Review daily completed calls and ensure all completed calls are posted accordingly.
Assist accounting in securing backup information to verify correct billing and correct invoices when needed.
Review invoices for accuracy according to call type and customer contract.
Credit invoices when needed.
Approve service and project invoices after necessary corrections are made.
Reconcile invoices to ensure required adjustments are completed and invoices are approved by salesmen for customer delivery.
Provide ongoing mentoring and coaching regarding invoicing errors.
Identify invoicing process trends and advise management so issues can be addressed.
Monitor the daily Orders Missing Freight report and ensure associated orders are within guidelines.
Ensure billable orders include ancillary charges such as freight and fuel surcharge.
Coordinate with the Warehouse to correct equipment serial numbers.
Research and assist in correcting equipment that is not showing at the proper inventory location.
Perform other duties as assigned.