Billing Specialist

Pacific States Petroleum•Concord, CA

26d•$24 - $28•Onsite

About The Position

Pacific States Petroleum, Inc., an on-site fueling company servicing California, is seeking a detail-oriented and customer-focused Billing Specialist for its Concord office. The role supports billing for a specific product line and the Accounts Receivable Department, resolves customer billing issues, maintains customer data in Sage DM2, and assists with an upcoming migration to NetSuite. The position is 100% on-site in Concord, California, and follows a Monday-through-Friday schedule from 8:00 AM to 5:00 PM. Compensation is $24.00–$28.00 per hour.

Requirements

Three years of increasingly responsible customer service and/or billing experience, or an equivalent combination of education and experience required to perform the work.
High school diploma or equivalent.
Proven experience in billing or accounts receivable, with a strong understanding of billing procedures.
Exceptional customer service skills and the ability to handle complex and sensitive inquiries with patience and professionalism.
High proficiency in Microsoft Office Suite, especially Excel, and experience with ERP or billing systems.
Excellent data-entry skills, strong attention to detail, and a high degree of accuracy.
Strong math, organizational, and problem-solving skills, including the ability to manage multiple priorities and meet deadlines.
Excellent verbal and written communication skills.
Ability to work cooperatively and respectfully in a team environment.

Nice To Haves

Some college coursework is preferred.
Previous experience with NetSuite or navigating an ERP system migration is a major plus.

Responsibilities

Process invoices for a specific product line, including identifying, documenting, and tracking fees for additional services and special pick-ups.
Support the Accounts Receivable Department by sending invoices and answering customer inquiries.
Receive, research, and resolve difficult or complex billing issues, including processing invoice corrections.
Maintain the accuracy and integrity of customer data in the current billing database, Sage DM2, and assist with data transitions during the upcoming migration to NetSuite.
File processed invoices and assist with digital file management.
Provide phone backup by answering calls when the front office is busy.
Cross-train in other lines of business to provide backup support when needed.
Perform other duties as assigned.