Billing Specialist

Laserfiche

26d•$34 - $46•Hybrid

About The Position

Laserfiche is seeking a detail-oriented Billing Specialist to support end-to-end quote-to-order and billing processes for SaaS-based products and services. The role handles operational billing, order management, and contract-related activities across subscription, support, professional services, and perpetual software offerings. The Billing Specialist partners with Sales, Finance, and other internal teams to ensure customer and partner transactions are processed accurately, promptly, and compliantly, supporting both direct customers and channel partners within Global Billing Operations. This is a hybrid position based in Long Beach, California. The employee works in the office Tuesday through Thursday and remotely on Mondays and Fridays. The role may require flexibility to work international hours to support the Ireland and Hong Kong offices as needed.

Requirements

At least three years of SaaS billing, A/P, or A/R experience.
Knowledge of billing responsibilities, policies, and procedures, including basic accounting rules and regulations and Finance department policies and procedures.
Ability to process billing for perpetual-license one-time software purchases, self-hosted subscriptions, SaaS cloud subscriptions, LSSP support plans, new systems, system exchanges, services (usage-based consumption), amendments (expansions and downgrades), backup renewals, system and SKU migrations, and SP transfers and terminations.
Knowledge of billing platforms, including Zuora Billing, Zuora CPQx, OMS, Helpdesk, Support Site, ACS, and Salesforce.
Strong written and verbal communication skills.
Ability to work effectively in a hybrid environment.
Self-motivated, with the ability to work independently.
Strong conflict-resolution skills for customer and partner billing issues or concerns.
Strong analytical and problem-solving skills.
Detail-oriented, with the ability to prioritize and organize efficiently.
Understanding of accounting software basics and proficiency in Microsoft Office, especially Excel.
Authorized to work for Laserfiche in the United States full-time without employer sponsorship.

Nice To Haves

Experience with Salesforce, Zuora CPQx, and Zuora Billing is highly preferred.
Associate degree in Accounting, Finance, Business Administration, or Sales Communications is desired.
Bachelor’s degree is preferred, or equivalent experience.

Responsibilities

Review and convert quotes to orders for customer confirmation for channel and direct accounts.
Provide new and amended quotes for channel and direct customers.
Process subscription, support, one-time software, and professional services quotes and orders from start to finish.
Use billing, CRM, CPQ, channel portal, and licensing systems, including Salesforce, Zuora Billing, Zuora CPQx, Helpdesk, Support Site, ACS, and OMS.
Validate and track compliance with partner agreements, usage reports, and customer-to-partner relationships.
Back up renewal and international teams as needed.
Apply price adjustments or discounts when requested and approved by Finance, Sales Leadership, or Deal Desk.
Communicate with customers and partners by email.
Attend weekly and monthly meetings to discuss open items, customer account concerns, collections, or system issues.
Assist with cross-training and training new employees as needed.
Work with the A/R team on reporting and analytics for going-concern accounts.
Work international hours to support the Ireland and Hong Kong offices as needed.
Identify and communicate opportunities to improve billing operations and order management systems by reporting issues and making suggestions to the Global Billing Operations Senior Manager.
Perform other duties as assigned.