Billing Specialist

Resthaven • Holland, MI

14d • $18 - $22

About The Position

The Billing Specialist prepares and processes billing for Resthaven’s Independent Living, Assisted Living, and Skilled Nursing operations. The role handles resident charges, payments, adjustments, account updates, payer information, and accounts receivable activity, while maintaining accurate account records and supporting documentation. The specialist serves as a primary contact for residents, families, and responsible parties with billing, balance, payment, and insurance questions, and works with them and internal teams to resolve account concerns. The position is part-time, scheduled four days per week for 20–25 hours per week.

Requirements

• High school diploma or successful completion of a GED test.
• Two or more years of experience in billing, accounts receivable, healthcare administration, customer service, accounting support, senior living, or related business operations preferred.
• Experience in healthcare, senior living, assisted living, PACE, skilled nursing, insurance billing, or accounts receivable preferred.

Nice To Haves

• Associate degree in Accounting, Business Administration, Healthcare Administration, Finance, or a related field.
• Two or more years of relevant experience.
• Experience in healthcare, senior living, assisted living, PACE, skilled nursing, insurance billing, or accounts receivable.

Responsibilities

• Serve as a primary point of contact for residents, family members, and responsible parties regarding billing statements, account balances, payment options, and insurance-related questions.
• Respond to billing inquiries promptly, professionally, and courteously.
• Educate residents and families about billing processes, insurance coverage, payment resources, and organizational policies.
• Work with residents, families, and staff to resolve account concerns while maintaining positive relationships.
• Provide hospitality-focused service in support of Resthaven’s mission.
• Prepare and process billing for Independent Living, Assisted Living, and Skilled Nursing services.
• Submit and maintain accurate billing for private pay, Medicare, Medicaid, long-term care insurance, Medicaid waiver, PACE, and other assigned third-party payers.
• Process resident charges, payments, adjustments, and account updates in a timely manner.
• Import and reconcile electronic remittance advices and payer information.
• Maintain accurate resident account records and supporting documentation.
• Review accounts receivable balances and assist with collection activities for outstanding resident accounts.
• Investigate billing discrepancies and coordinate corrections with internal departments and payer sources.
• Assist with month-end and year-end billing and accounts receivable processes.
• Compile and prepare routine and special reports related to billing and accounts receivable activity.
• Collaborate with billing team members to provide coverage and support across all levels of care.
• Maintain compliance with applicable billing regulations, payer requirements, HIPAA standards, and organizational policies.
• Perform other position-related duties as assigned.

Benefits

• No mandatory overtime.
• NOMI Health Insurance Network with $0 copays, $0 deductibles, and $0 coinsurance for full-time employees.
• Free on-site clinic.
• Tuition reimbursement eligibility after six months of employment.
• Supportive, mission-driven culture.
• Career growth and advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED