Billing Specialist

Parnall Law•Albuquerque, NM

106d•Onsite

About The Position

Parnall Law Firm is hiring a detail-oriented Billing Specialist to help ensure medical providers submit bills accurately, insurance carriers pay promptly, and clients receive the maximum possible recovery. The role advocates for clients behind the scenes by coordinating insurance information, following up with providers, maintaining accurate billing and balance records, and verifying outstanding medical balances so settlement funds can be distributed promptly. The Billing Specialist coordinates benefits through available insurance and assistance programs, including Med Pay, health insurance, Medicaid, Medicare, Veterans Benefits, and other federal and state programs. The position also opens and supports Medicare and Tricare claims, maintains clients' Medicare portals, handles incoming calls through the First Call Group, and monitors activity and dashboard metrics. This is a full-time, 100% in-office position in Albuquerque, New Mexico, reporting directly to the Settlement Department Team Lead, with secondary reporting to the Settlement Director.

Requirements

At least 1 year of experience in billing, collections, accounts receivable or payable, bookkeeping, or legal work is preferred.
Excellent verbal and written communication skills.
Strong advocacy for clients when dealing with insurance representatives and medical providers.
Confidence and motivation to exceed expectations.
Professional attire and demeanor.
Desire to learn, develop, and motivate team members.
Ability to work as a team player and adapt in a rapidly changing environment.
Applicants must submit a resume showing complete work history since graduation, with employer names and dates for each role.

Nice To Haves

Experience reading or reconciling invoices, statements, or ledgers.
Familiarity with insurance terminology such as EOBs, claims, and co-pays.
Comfort working with numbers, invoices, or basic bookkeeping.

Responsibilities

Attend the firm-wide huddle every Monday at 8:00 AM and daily team mini huddles Tuesday through Friday at 8:00 AM.
Attend biweekly meetings with the Team Lead, prepared with supporting data to review individual metrics and set biweekly goals.
Open all subrogation claims within 14 days of the signed retainer.
Submit Med Pay and health insurance information to all treating providers within 30 days of retention, and within 15 days when a Case Manager provides updated provider information.
Request final health insurance and Med Pay ledgers within 7 days after a client finishes treatment and is moved to Prep.
Verify required outstanding medical balances within 7 days when a case moves into negotiations and any outstanding medical balances within 5 days of settlement.
Maintain a biweekly activity level of at least 1,000 in SmartAdvocate and ensure overdue tasks never exceed 60.
Follow up with providers after providing Med Pay and health insurance information to ensure bills are submitted to the proper carrier.
Maintain accurate records of bills, payments, adjustments, and remaining balances to support discount negotiations and maximize client recovery.
Coordinate benefits through available insurance and programs, including Med Pay, health insurance, Medicaid, Medicare, Veterans Benefits, and other federal and state programs.
Open claims and submit necessary documents for Medicare and Tricare benefits.
Maintain the client's Medicare portal.
Answer incoming calls through the First Call Group.
Monitor dashboard metrics and KPIs and work to keep them on track.
Follow and maintain firm policies and procedures.