Billing Specialist

Moove NA Distribution LLC•Upper Merion Township, PA

20d

About The Position

The Billing Specialist is responsible for high-volume customer invoice processing, working with minimum supervision and in accordance with company standards. The role reviews and updates invoice information, processes returns and rebilling, issues credit memos, and submits invoices with required documentation to customers. It also supports operations and supervisors with order questions and special projects. The position requires accurate, timely work, professional communication with customers and coworkers, and occasional overtime to complete assignments.

Requirements

High school diploma or GED, and less than one year of related experience or training, or an equivalent combination of education and experience.
Knowledge of word processing, spreadsheet, inventory, internet, order processing, and database software.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to solve practical problems and interpret written, oral, diagram, or schedule-based instructions.
Excellent communication skills and ability to interact effectively with customers and coworkers.
Detail-oriented, well-organized, self-motivated, and able to multitask.
Ability to identify and report potential problems to a supervisor promptly.
Ability to prioritize and plan work, use time efficiently, and meet deadlines without reminders.
Demonstrate respect and sensitivity for cultural differences, promote a harassment-free environment, treat people respectfully, keep commitments, inspire trust, and uphold organizational values.

Nice To Haves

Experience with a dual-monitor setup.

Responsibilities

Review invoices for accuracy and make necessary order changes, including quantities, truck numbers, freight, and other line items.
Process RMAs for returned customer products or orders that need to be rebilled.
Issue customer credit memos for pricing issues, sales tax, and FES charges.
Modify national accounts by adding products as needed for buybacks.
Compile invoices and bills of lading and submit them to customers for payment.
Submit invoices promptly through mail, email, or customer websites with pertinent documentation.
Communicate professionally by email and phone with internal and external customers and coworkers.
Calculate amounts for bulk COD deliveries as needed by drivers.
Complete next-day billing for all deliveries, with buybacks billed the same day, targeting 99% accuracy.
Maintain a flexible schedule and work overtime on occasion to complete projects or assignments.
Assist the supervisor with assigned special projects.
Assist operations in understanding orders that were picked but not yet invoiced.
Perform other related duties as assigned.