Billing Specialist II

Benore Logistic Systems, Inc•Erie Township, MI

3d•$22 - $25

About The Position

The Billing Specialist II supports accurate and timely customer billing for transportation and logistics operations. The role works with financial records, customer contracts, and operational data to investigate discrepancies, reconcile transactions, and resolve complex billing issues. It also collaborates across departments, contributes to process improvements, and supports the financial accuracy of the organization.

Requirements

Associate degree in Accounting, Finance, Business Administration, or a related field preferred, or an equivalent combination of education and relevant experience.
Coursework toward a degree in Accounting, Finance, Business, or a related discipline preferred.
Experience in customer billing, accounts receivable, transportation billing, or related financial processes preferred.
Proficiency in Microsoft Office 365, particularly Excel, with intermediate to advanced skills in lookups, conditional formulas, data filtering, reconciliations, and structured calculations.
Strong analytical and problem-solving skills, including the ability to evaluate information from multiple sources and identify relationships between transactions.
Excellent attention to detail and commitment to accurate financial records and supporting documentation.
Ability to investigate discrepancies, communicate findings clearly, and collaborate across departments to resolve billing issues.
Strong organizational and time-management skills, including the ability to manage competing priorities and meet deadlines.
Professionalism, integrity, sound judgment, and ability to maintain confidentiality when handling financial and customer information.

Nice To Haves

Experience in transportation, logistics, or a service-based business environment.
Experience with transportation management systems (TMS), accounting software, reporting tools, and customer billing portals.

Responsibilities

Prepare, review, and analyze customer invoices in accordance with contracts, established rates, and operational requirements.
Manage complex and nonstandard billing, including accessorial charges, equipment fees, rentals, fuel surcharges, maintenance charges, and customer-specific arrangements.
Investigate and resolve billing discrepancies, rejected invoices, credits, underbilling, and unbilled transactions using information from multiple systems and data sources.
Reconcile operational records, customer invoices, and accounting system transactions to identify missing, duplicate, or inaccurate billing activity.
Collaborate with Operations, Finance, IT, and customer-facing teams to verify services, resolve billing issues, and respond to customer inquiries.
Review contracts, supporting documentation, and billing calculations to ensure charges are accurate and supported.
Prepare recurring calculations, reconciliations, and financial analyses for specialized billing programs and period-end revenue activities.
Monitor outstanding billing exceptions and unbilled transactions and follow up to resolve them in a timely manner.
Maintain documentation of billing calculations, approvals, adjustments, and supporting records for reporting and audit purposes.
Identify opportunities to improve billing accuracy, reporting, documentation, and workflow efficiency through process improvements and standardization.
Support billing system enhancements, testing, and validation.
Escalate complex billing issues, contractual questions, and significant financial discrepancies to appropriate leadership.
Maintain confidentiality and professionalism when handling sensitive customer and financial information.
Complete required company development, safety, and compliance training.
Adhere to company policies, DOT and OSHA regulations, C-TPAT best practices, and applicable ISO quality management standards.
Perform other duties as assigned.