Billing Specialist

U.S. Legal Support•Houston, TX

7d•Hybrid

About The Position

As a Billing Specialist, you will support billing operations by ensuring invoices are generated accurately, client billing requirements are met, and billing issues are resolved efficiently. The role calls for attention to detail, analytical thinking, and the ability to manage multiple priorities in a deadline-driven environment. You will work with numbers, investigate discrepancies, and collaborate with internal teams to provide a strong client experience. The position is hybrid in Houston, Texas, at 16825 Northchase Dr., with a Monday–Friday schedule during standard business hours. It operates in a professional office environment and routinely uses computers, phones, printers, scanners, and other office technology. US Legal Support provides litigation support services to law firms, corporations, insurance carriers, and government agencies. The company describes its culture as built on accountability, collaboration, innovation, and continuous improvement. Candidates must be legally authorized to work in the United States; the company participates in E-Verify where required by law.

Requirements

High school diploma or equivalent.
3–5 years of billing, accounting, accounts receivable, or related financial experience.
Experience working directly with clients regarding billing matters.
Strong understanding of billing processes and invoice review procedures.
Intermediate to advanced Microsoft Excel skills.
Exceptional attention to detail and commitment to accuracy.
Strong analytical and problem-solving skills.
Ability to manage multiple priorities and deadlines simultaneously.
Strong organizational and time-management skills.
Excellent verbal and written communication abilities.
Customer-focused mindset and commitment to service excellence.
Ability to work independently and collaboratively within a team environment.
Professionalism and discretion when handling confidential information.
Legal authorization to work in the United States.

Nice To Haves

Experience in legal services, litigation support, professional services, or a related industry.
Experience working with client-specific billing guidelines and rate tables.
Experience with billing software, financial systems, or ERP platforms.
Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field.

Responsibilities

Process and generate invoices in a high-volume billing environment.
Accurately post finalized invoices within billing systems.
Review invoices for accuracy, including rates, charges, line items, and supporting documentation.
Apply client-specific billing requirements, rate tables, and contractual guidelines.
Verify billing information before invoice distribution.
Research and resolve billing discrepancies, including incorrect rates, missing documentation, incomplete information, and invalid or inaccurate charges.
Initiate and manage billing disputes through resolution.
Investigate account issues and recommend corrective actions.
Maintain detailed documentation of billing adjustments and dispute resolution.
Respond to billing inquiries from clients, attorneys, and internal stakeholders.
Partner with Operations, Customer Service, Production, and other departments to resolve billing concerns.
Communicate professionally and promptly about invoice status and account inquiries.
Create ad hoc reports and analyze billing data using multiple systems and data sources.
Maintain accurate records and audit trails.
Assist with process improvement initiatives to increase efficiency and accuracy.
Ensure compliance with company policies and financial procedures.
Maintain strict confidentiality when handling financial and client information.