Billing Specialist

Aureon • West Des Moines, IA

9d • Onsite

About The Position

The Billing Specialist will be responsible for processing customer billing and ensuring the timely and accurate distribution of invoices. This role requires maintaining and utilizing accounting and billing systems, working closely with various teams to ensure accurate contract and billing setup, and communicating directly with customers to resolve inquiries and discrepancies. The position also involves contributing to a cooperative team environment and delivering exceptional customer service.

Requirements

• Associate’s degree in finance or accounting or equivalent and at least three years’ related experience.
• Minimum two years’ billing and software experience.
• Effective analytical, research, and problem-solving skills.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Self-starter who can produce expected results with minimal supervision.
• Ability to adapt to changing priorities and perform a variety of tasks, often with short notice.
• Ability to make sound decisions using available information and established procedures.
• Proficiency in interpreting customer agreements, billing requirements, and invoice documentation.
• Strong customer service skills with the ability to professionally resolve billing inquiries and disputes.
• Ability to research and reconcile billing discrepancies through account analysis and system review.
• Must be able to proficiently operate a Windows PC and Microsoft Office applications, including Excel, Word, Outlook, and Teams.
• Proficiency in data entry, document management, and electronic record-keeping systems.
• Ability to learn and adapt to new software applications, billing platforms, and system enhancements.

Nice To Haves

• Demonstrates ability to work independently as well as work effectively in a team environment.

Responsibilities

• Process customer billing and ensure the timely and accurate distribution of invoices.
• Maintain and utilize accounting and billing systems to process financial information, update customer billing records, and ensure accurate invoicing and account management.
• Work closely with sales, service delivery, and cross-functional teams to review customer agreements, ensure accurate contract and billing system setup, validate billing requirements, and resolve issues that may impact the accurate and timely invoicing of customers.
• Communicate directly with customers via phone, email, and other correspondence channels to address invoicing inquiries, research and audit account activity, and resolve billing discrepancies in a timely and professional manner.
• Contribute to a cooperative team environment in which cross functions are assumed as necessary in order to meet department deadlines and goals.
• Deliver exceptional internal and external customer service by building collaborative relationships, providing accurate and timely support.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree