Billing Revenue Research Representative

Landstar System, Inc.•Jacksonville, FL

1d•Hybrid

About The Position

The Billing Revenue Research Representative ensures freight charges are billed to customers accurately and on time. The role researches and corrects issues that affect invoicing, and works with agents and drivers to ensure EDI transmissions meet billing requirements. It requires attention to detail and problem-solving skills to process complex billing accurately. The position is mostly remote and home-based, with occasional visits to the office.

Requirements

High school diploma or GED.
One year of office experience.
Working knowledge of Word, Excel, and Outlook.
Good oral and written communication skills.
High level of customer service and phone etiquette.
High attention to detail.
Excellent organizational skills.
Ability to work in a fast-paced environment.

Nice To Haves

One year of billing experience.
Knowledge of iSeries 400 systems.

Responsibilities

Interpret, instruct, and relay customer requirements for EDI 210 and exception billing to agents and other departments.
Research, correct, and retransmit EDI for specialized accounts to meet billing requirements.
Audit EDI 210 rejections and communicate results to field personnel and internal customers, including billing, credit, accounts receivable, and EDI development.
Serve as the EDI business liaison for external customers, accounts receivable, credit, and the EDI development team.
Produce daily, weekly, and monthly reports.
Create, document, and audit specialized billing needs for internal and external customers.
Verify email addresses for customers receiving invoices by email.
Navigate and understand external customer websites.
Audit invoices.