Billing & Payroll Specialist

North Star Oregon LLC•Grants Pass, OR

21d•$49,920 - $62,400

About The Position

North Star Oregon (NSO) is hiring a Billing & Payroll Specialist to support and provide backup coverage for its current Billing/Payroll Specialist as the organization grows its intellectual and developmental disability (IDD) services. The position assists with billing and payroll preparation, review, reconciliation, and processing, helping ensure services are billed accurately, employees are paid correctly, and Direct Support Professionals (DSPs) receive support with documenting their work. The role uses systems including eXPRS, Paylocity, and a Client Record Management System to review service records, timecards, and supporting documentation. It also involves reviewing shift notes, following up on missing or unclear information, researching timecard discrepancies, making authorized corrections based on verified information, and maintaining clear records of changes. The specialist helps employees use timekeeping and payroll systems, mobile apps, and shift documentation tools; coordinates with coworkers, employees, and service coordinators to resolve billing and authorization questions; and helps address rejected claims, billing errors, and payroll issues. The specialist maintains organized records, protects confidential information, meets deadlines, learns and follows applicable Oregon Administrative Rules and NSO procedures, and contributes ideas to improve accuracy, efficiency, and employee experience. Friendly, respectful, responsive employee service is a core responsibility. The role is based at the Grants Pass, Oregon administrative office; remote work may be considered based on experience, training needs, job responsibilities, and the ability to provide dependable support. The schedule is Monday through Friday, 40 hours per week. Starting pay is $24 per hour, with higher pay considered based on relevant experience. Training may be available for gaps in billing or payroll experience.

Requirements

Experience in billing, payroll, or a closely related administrative role.
At least 2 years of administrative support experience.
High school diploma or equivalent required.
Strong technology skills and confidence navigating computer systems, mobile apps, spreadsheets, and other software.
Ability to learn new systems quickly, troubleshoot common issues, and explain steps to others.
Excellent attention to detail, organization, follow-through, and time management; ability to manage multiple tasks and deadlines.
Ability to read, write, and communicate effectively in English to review records, explain processes, and prepare accurate documentation.
Strong written and verbal communication skills and professional communication with coworkers, employees, and service coordinators.
Sound judgment, discretion, and respect for confidential employee and client information.
Ability to work independently, ask questions when needed, and collaborate with a team.
Experience with Microsoft Office Suite (Word, Excel, Outlook), eXPRS, Paylocity, and electronic records systems.

Nice To Haves

Knowledge of Oregon IDD billing and eXPRS.
Experience using Paylocity.
Associate’s degree or higher in business, human services, or a related field.
Relevant experience supporting both billing and payroll; training may be available for experience gaps.

Responsibilities

Assist with billing and payroll preparation, review, reconciliation, and processing; provide backup coverage as trained and assigned.
Use eXPRS, Paylocity, and the Client Record Management System to review service records, timecards, and supporting documentation.
Review shift notes for completeness and clear descriptions of supports provided, and follow up with employees when clarification or additional documentation is needed.
Research timecard discrepancies and make authorized corrections based on verified information, maintaining a clear record of changes.
Help employees use timekeeping and payroll systems, mobile apps, and shift documentation tools by providing patient, clear instructions.
Coordinate with coworkers, employees, and service coordinators to resolve billing questions, missing information, and service authorization discrepancies.
Help identify and resolve rejected claims, billing errors, and payroll issues.
Maintain organized records, protect confidential information, and meet billing and payroll deadlines.
Learn and follow applicable Oregon Administrative Rules for IDD attendant care, billing requirements, employment practices, and NSO procedures.
Contribute ideas to improve accuracy, efficiency, and the employee experience.
Provide friendly, respectful, responsive support to employees and follow through on their questions.