Billing Operations Analyst

Element Fleet Management•Baltimore, MD

6d•$60,400 - $83,050•Hybrid

About The Position

Element Fleet Management is seeking an analytical Billing Operations Analyst to turn billing data into insights that improve billing accuracy, client experience, operational efficiency, and proactive issue management. The role develops and uses dashboards, reports, queries, and trend analysis to identify billing variances, recurring client issues, process gaps, and opportunities for improvement. The analyst works with Billing Client Experience Partners, Billing Operations, Finance, IT/Data teams, external operations partners, Client Success, and other stakeholders to make recommendations, support proactive client communication, and improve the billing experience. This is a hybrid position based in the Owings Mills, Maryland office. Candidates must be located in Maryland or be able to meet the position’s Maryland-based work requirements by their start date, and must be available to work onsite according to the role’s hybrid schedule. The internal title for the role is “Billing Business Analyst.”

Requirements

Experience in business analysis, data analysis, billing operations, finance operations, client service operations, or a related field.
Demonstrated analytical skills, including the ability to interpret data, identify trends, and explain business impacts.
Experience working with reports, dashboards, spreadsheets, databases, operational systems, or similar tools.
Strong Excel skills, including the ability to organize, analyze, and summarize large data sets.
Ability to translate business questions into data requirements and actionable insights.
Demonstrated problem-solving and root-cause analysis skills.
Ability to work from the Maryland office as required by the hybrid work schedule.

Nice To Haves

College or university degree.
Experience in billing, invoicing, finance shared services, fleet, leasing, or client service operations.
Experience with Snowflake, Salesforce, Xcelerate, Mainframe, Power BI, Tableau, SQL, Alteryx, Excel Power Query, or similar tools.
Experience building dashboards, recurring reports, operational scorecards, or performance reporting.
Experience analyzing billing variances, disputes, adjustments, revenue trends, or client service issues.
Experience supporting process improvement, automation, or operational transformation initiatives.

Responsibilities

Analyze billing data and generate actionable insights using billing dashboards, reports, queries, and analytical tools to monitor client billing activity.
Analyze billing trends, variances, exceptions, disputes, adjustments, and recurring client inquiries to identify material billing changes, emerging risks, and improvement opportunities.
Translate complex billing data into business insights, summaries, and recommendations for client-facing communication and operational decision-making.
Support proactive billing reviews for strategic, complex, or high-volume clients by identifying unusual billing activity, potential client concerns, and emerging risk indicators.
Partner with Billing Client Experience Partners to prepare client-ready insights, variance explanations, and supporting analysis.
Conduct root-cause analysis of recurring disputes, billing errors, escalations, and service issues; identify process gaps, control weaknesses, data quality issues, and handoff failures.
Develop and maintain reporting that measures Billing Client Services performance, client experience, and operational effectiveness.
Prepare executive-ready summaries, recurring reports, and performance updates for leadership and stakeholders.
Collaborate with Billing Client Experience Partners, IT/Data, Billing Operations, Finance, external operations partners, Client Success, Commercial, and other operational teams to resolve data and process issues.
Identify recurring manual analysis, customized reporting, and repetitive billing review activities that may be suitable for automation or standardization.