Billing Operations Analyst

Centers Home • Nassau County, NY

9d

About The Position

The Billing Operations Analyst supports billing operations through performance analytics, systems optimization, and workflow development. The role uses data analysis and business acumen to evaluate systems and processes, develop and monitor key performance indicators (KPIs), identify trends, and recommend practical improvements to operational efficiency and financial performance.

The analyst assesses business processes, identifies operational inefficiencies, develops effective workflows, and translates complex data into actionable insights. Working with billing leadership and cross-functional teams, the analyst enhances reporting capabilities, streamlines processes, and supports measurable improvements in productivity, accuracy, and billing performance.

Responsibilities span billing analytics and KPI management, systems assessment and optimization, workflow development and process improvement, and business operations and strategic support. The position requires a bachelor's degree in a relevant field and demonstrated experience in analysis, business operations, reporting, or process improvement. Familiarity with Power BI, SQL, healthcare billing, revenue cycle management, home health care, and HHAeXchange is preferred or helpful as specified in the posting.

Requirements

• Bachelor’s degree in Business Administration, Finance, Accounting, Data Analytics, Information Systems, Healthcare Administration, or a related field.
• Demonstrated experience in data analysis, business operations, performance reporting, or process improvement.
• Advanced proficiency in Microsoft Excel, including PivotTables, VLOOKUP/XLOOKUP, complex formulas, data reconciliation, and analytical reporting.
• Strong understanding of KPI development, performance measurement, and trend analysis.
• Experience evaluating business systems and identifying opportunities for operational improvement.
• Ability to develop, document, and optimize business workflows.
• Experience creating dashboards, management reports, and performance tracking tools.
• Strong analytical, organizational, and problem-solving skills.
• Business acumen, analytical thinking, problem-solving, process improvement, attention to detail, communication, collaboration, initiative, and accountability.

Nice To Haves

• Familiarity with Power BI, SQL, or other business intelligence tools.
• Healthcare billing, revenue cycle management, or home health care experience is preferred.
• Familiarity with HHAeXchange is helpful but not required.

Responsibilities

• Develop, implement, and monitor KPIs for billing productivity, accuracy, efficiency, and overall performance.
• Analyze billing data to identify trends, discrepancies, operational gaps, and improvement opportunities.
• Create and maintain dashboards, scorecards, management reports, and performance tracking tools.
• Evaluate billing activity, accounts receivable, payment trends, denials, and revenue cycle performance.
• Establish reporting standards, performance benchmarks, and analytical tools to support operational accountability.
• Translate complex data into insights and recommendations for leadership.
• Evaluate billing systems, reporting tools, and operational processes for inefficiencies and improvement opportunities.
• Assess system functionality, data integrity, and reporting capabilities.
• Recommend system enhancements, automation opportunities, and improved reporting solutions.
• Collaborate with stakeholders to implement system improvements and strengthen data accuracy.
• Assess and document billing workflows and operational processes.
• Identify bottlenecks, redundancies, and manual processes that affect productivity and accuracy.
• Develop and recommend streamlined workflows, standardized procedures, and process improvements.
• Identify ways to reduce errors, improve turnaround times, and increase operational efficiency.
• Evaluate implemented changes and recommend further enhancements as needed.
• Partner with billing leadership to understand business objectives, operational challenges, and performance expectations.
• Analyze operational and financial data to identify opportunities to improve productivity, cost efficiency, and revenue performance.
• Provide analytical support for strategic planning and operational decision-making.
• Prepare reports, presentations, and performance summaries for management.
• Collaborate across departments to identify and resolve issues affecting billing operations.

What This Job Offers

• Job Type: Full-time