Billing Associate

RR Donnelley•Wheeling, WV

18h

About The Position

The Billing Associate provides administrative support to a site, office, and/or client. Duties may include expense reports, time entry, invoice entry, calendar and phone management, and opening client matters. The role supports clients and team members, manages confidential information, tracks administrative work, and ensures tasks are completed accurately and within contracted deadlines. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

High school diploma or equivalent education.
At least one year of administrative support experience in a professional organization, preferably in the legal or banking industry; formal education and/or training may be considered in lieu of experience.
Skill with Microsoft Office software, including Word, Excel, and PowerPoint; strong keyboarding and typing skills.
Basic knowledge of the Microsoft Office suite and familiarity with other administrative support software programs.
Strong attention to detail, accuracy, and quality; ability to coordinate across a team and manage multiple projects simultaneously.
Excellent organizational skills and ability to meet deadlines and complete projects promptly.
Ability to handle sensitive and highly confidential documents and information professionally and discreetly.
Good judgment in making decisions that conform to business needs and policy.
Problem-solving skills and understanding of when to escalate issues to a supervisor.
Ability to maintain professional composure under immediate deadlines.
Ability to work independently and collaboratively as part of a team in a fast-paced environment.
Professional verbal and written communication skills.
Proficiency with the equipment, technology, software, and hardware needed to perform the job.
Self-motivated, positive attitude.
Customer service skills to create, maintain, and enhance customer relationships.

Responsibilities

Perform administrative support such as answering phone lines, providing customer service, editing or transcribing documents, entering expenses, time, invoices, and other data, and arranging reservations or schedules for meetings, conference rooms, A/V, hospitality, travel, and concierge services.
Safeguard confidential company information, including corporate credit card and P-card information, employee and client distribution lists, and prospective and current employee information.
Use appropriate logs and/or tracking software for administrative support work.
Ensure job tickets are properly completed before beginning work.
Assess job requests and ensure tasks are completed appropriately throughout their lifecycle.
Communicate job or deadline issues to team members, the lead, supervisor, or client.
Meet contracted deadlines for accepting, completing, and delivering work.
Troubleshoot basic equipment problems.
Interact with clients by phone, video, or electronically.
Prioritize workflow.
Perform quality assurance on own work and the work of others.
Answer telephone calls and emails, and place service calls when needed.
Follow Williams Lea and client-site policies.
Use equipment and supplies cost-efficiently.