Billing Associate

Cytracom • McKinney, TX

7d • Onsite

About The Position

Cytracom is hiring an entry-level Billing Associate to support the Billing Operations team in its daily activities. The role provides hands-on experience with billing operations, financial processes, business systems, and cross-functional collaboration, with opportunities to develop skills and take on greater responsibilities over time. Previous billing experience is not required. Candidates with experience in customer service, administrative support, retail, hospitality, or another detail-oriented role may have a useful foundation for the position.

The position is based in person at Cytracom’s McKinney, Texas location. The company describes opportunities to learn from experienced teammates, contribute to work supporting partners and the business, and grow professionally within Cytracom.

Requirements

• Eagerness to learn, ask questions, welcome feedback, and develop new skills.
• Motivation to grow professionally, take on challenges, and earn greater responsibility over time.
• Attention to detail and commitment to accuracy.
• Organizational skills, dependability, and follow-through on commitments.
• Willingness to solve problems and identify process improvements.
• Strong communication and collaboration skills, including comfort asking questions and sharing updates.
• Adaptability, openness to learning new systems, and a positive, team-first attitude.

Nice To Haves

• Experience in customer service, administrative support, retail, hospitality, or another detail-oriented role.

Responsibilities

• Learn and support daily billing operations, including invoicing, credits, refunds, and account updates.
• Assist partners and internal teams with billing questions and account-related requests.
• Support accounts receivable activities, including payment follow-ups, invoice tracking, and account updates.
• Process account changes, order requests, and service adjustments accurately.
• Maintain organized and accurate records of billing transactions and account activity.
• Collaborate with teammates to troubleshoot issues, learn processes, and support daily operations.
• Identify opportunities to improve workflows and streamline processes.
• Participate in cross-training to expand knowledge of billing operations and the business.
• Take on additional responsibilities as skills and confidence develop.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Disability insurance
• Life insurance
• Paid vacations and holidays
• Flexible PTO policy
• Casual, laid-back work environment
• Free refreshments
• Standing desks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed