Billing Associate

RR Donnelley•Wheeling, WV

1d•$35,400 - $48,800

About The Position

The Billing Associate provides administrative support to a site, office, and/or client. Duties may include expense reports, time entry, invoice entry, calendar and phone management, and opening client matters. The role works Monday through Friday from 8:00 a.m. to 4:30 p.m. and supports administrative workflows while protecting confidential company and client information, meeting deadlines, and providing quality customer service.

Requirements

High school diploma or equivalent education.
At least one year of administrative support experience in a professional organization, preferably in the legal or banking industry; formal education and/or training may be considered in lieu of experience.
Skill using Microsoft Office software, including Word, Excel, and PowerPoint; strong keyboarding and typing skills; and basic knowledge of the Microsoft Office suite.
Familiarity with other software programs used for administrative support.
Strong attention to detail, accuracy, and quality; ability to coordinate across a team and manage multiple projects simultaneously while maintaining quality.
Excellent organizational skills.
Ability to meet deadlines and complete projects in a timely manner.
Ability to handle sensitive and highly confidential documents and information with professionalism and discretion.
Ability to exercise good judgment and make decisions that conform to business needs and policy.
Good problem-solving skills and the ability to recognize when to escalate a problem to a supervisor.
Ability to maintain professional composure when working with immediate deadlines.
Ability to work independently and collaboratively as part of a team.
Ability to work in a fast-paced environment.
Professional verbal and written communication skills.
Proficiency using the equipment, technology, software, and hardware needed to perform job functions.
Self-motivated, positive attitude.
Proven customer service skills to create, maintain, and enhance customer relationships.

Nice To Haves

Administrative support experience in the legal or banking industry.

Responsibilities

Perform administrative support, including answering phone lines, customer service, document editing and transcription, data entry for expenses, time, invoices, and other records, and arranging reservations or scheduling meetings, conference rooms, A/V, hospitality, travel, and concierge services.
Oversee confidential company information, including corporate credit card information, P-cards, employee and client distribution lists, and prospective and current employee information.
Use appropriate logs and/or tracking software for administrative support work.
Ensure job tickets are properly completed before beginning work.
Assess job requests and ensure tasks are completed appropriately throughout their lifecycle.
Communicate with team members, leads, supervisors, or clients regarding job or deadline issues.
Meet contracted deadlines for accepting, completing, and delivering work.
Troubleshoot basic equipment problems.
Interact with clients by phone, video, or electronic communication.
Prioritize workflow.
Perform quality assurance on own work and the work of others.
Answer telephone calls and emails, and place service calls when needed.
Adhere to Williams Lea and client-site policies.
Use equipment and supplies in a cost-efficient manner.