Billing Associate

Callen-Lorde Community Health Center•New York, NY

About The Position

Callen-Lorde is seeking a highly motivated Billing Associate to join its patient accounts team. The role supports efficient and accurate billing and contributes to the organization’s mission of providing exceptional healthcare. The Billing Associate serves as a lead billing contact, works with medical staff to support timely patient account generation and reimbursement, and helps maintain patient flow through medical, behavioral health, and dental financial systems. The position also provides courteous customer service to patients with billing and insurance questions and handles the billing cycle, from insurance verification through account maintenance and troubleshooting. The role requires keeping current with billing regulations and procedures.

Requirements

At least 1 year of medical billing experience.
High school diploma required.
Strong Internet, PC, and spreadsheet skills.
Knowledge of ICD-10 and CPT4 coding.
Knowledge of federal and New York State privacy and billing regulations and laws.
Knowledge of third-party medical insurance eligibility and coverage.
Demonstrated leadership and administrative/organizational skills.
Ability to work with diverse populations.
Excellent interpersonal, written, and oral communication skills.
Commitment to the mission of Callen-Lorde Community Health Center.
Commitment to Callen-Lorde Diversity, Equity, and Inclusion initiatives.

Nice To Haves

Bachelor’s degree preferred.
Bilingual Spanish/English highly preferred.

Responsibilities

Act as the lead billing contact and collaborate with medical staff to support timely patient account generation and reimbursement.
Maintain accurate and efficient patient flow through medical, behavioral health, and dental financial systems.
Answer patients’ billing and insurance questions courteously.
Verify insurance and obtain authorizations.
Set up and monitor treatment plans.
Enter, process, rebill, and correct claims.
Enter and reconcile payments.
Maintain accounts and troubleshoot account issues.
Stay up-to-date on billing regulations and procedures.

Benefits

Comprehensive benefits package for full-time employees.
Low-cost medical plan option for the employee and domestic partner and/or family.
Tuition assistance.
Dental insurance.
Vision insurance.
No-cost life insurance.
Short- and long-term disability insurance.
Flexible Spending Account.
Commuter benefits.
Generous paid time off plan.
403B retirement savings plan.