Billing Associate Queens

Alteva RCM•New York, NY

3d•$50,000 - $65,000

About The Position

The Billing Associate is responsible for timely and accurate front-end billing execution for assigned accounts. The role includes claim intake and scrubbing, coordination with coding teams, billing charge entry and release, and billing setup for newly onboarded accounts. The Billing Associate ensures claims are complete and accurate, follows established workflows and quality standards, and helps support claim processing, payer response, and reimbursement outcomes. The position also maintains billing rules and account details, monitors account trends, handles billing-related communications, and coordinates with follow-up teams and other departments. The Billing Associate resolves routine billing questions, communicates with clients about missing information and basic processing issues, and escalates unresolved or recurring issues with supporting documentation. Key performance expectations include avoiding missed timely-filing deadlines, billing claims within 30 days of client upload, maintaining 98% billing accuracy, resolving delays and workflow barriers within 24 hours whenever possible, sending external escalations within 1–2 days of identification, and meeting service-level agreements across assigned accounts.

Requirements

High school diploma or equivalent.
0–2 years of experience in physician collections, A/R follow-up, and denial management.
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
Strong communication and interpersonal skills.
Exceptional attention to detail and organizational skills.
Ability to work independently while contributing to a team-oriented environment.
Demonstrated problem-solving skills with a proactive, solution-driven approach.

Nice To Haves

Associate's or Bachelor's degree.
Experience with reporting and data analysis tools.

Responsibilities

Conduct claim intake for assigned new accounts.
Ensure claims are complete and required documentation is validated before requesting coding.
Route claims to coding teams and ensure coding is completed in a timely manner.
Release charges after coding and validation are complete.
Set up billing for newly onboarded accounts, including billing rule configuration and workflow alignment.
Introduce support teams to accounts during the transition to live maintenance.
Maintain accurate billing rules and account details in internal systems.
Ensure claim intake, demographics, coding, and charge release processes run smoothly for assigned accounts.
Monitor account trends relating to claim intake, demographics, coding, and charge release.
Follow defined workflows, timelines, and quality standards.
Own external and internal billing-related client chats and emails, and respond to billing-related items.
Serve as the main point of contact for the follow-up team and other departments regarding billing issues and inquiries.
Supervise billing for higher-level claims and corrected claims.
Review claims more than 75 days from date of service daily and drive them toward resolution and claim release.
Resolve standard internal billing questions from support teams and flag issues requiring further review to the Billing Support Team Manager.
Escalate unresolved, systemic, or recurring issues to management and support resolution with clear documentation and supporting details.
Communicate with clients about missing information and basic processing issues.
Meet performance expectations for timely filing, claim billing timelines, GAP case capture, billing accuracy, issue resolution, escalation timing, and SLA adherence.