SEMCO - Billing Analyst

AltaGas•Port Huron, MI

29d•Onsite

About The Position

The Billing Analyst is responsible for the management of billing activities related to Transportation and Gas Customer Choice. This role is pivotal in validating daily readings using PowerSpring along with the management of pool and supplier accounts in SEMCO's gas nomination and billing system. This role is responsible for recommending process enhancements and performing system testing. The Billing Analyst collaborates with various departments to maintain accurate data and billing practices for customer accounts, directly contributing to the company's operational efficiency and customer satisfaction. This position is essential for driving process improvements, ensuring system reliability, supporting regulatory compliance, and enhancing the overall customer experience.

Requirements

Bachelor’s degree in Business, Statistics, Finance, Economics, Engineering or a related field. (Or equivalent experience: With a high school diploma or G.E.D., an additional 4 years of the required experience may be substituted; with an associate degree, an additional 2 years of required experience may be substituted.)
Minimum of 5 years of experience with related technologies/tools and working knowledge of enterprise financial and billing systems
Demonstrated strong technical and business background with emphasis on analytical skills.
Demonstrated ability to logically analyze and solve business problems.
Demonstrated ability to establish rapport and effective working relationships with business stakeholders.
Demonstrated ability to effectively communicate verbally and in writing to diverse audiences.
Proven ability to use computer software and applications, including Microsoft Office to share, retrieve, research and present business information.

Responsibilities

Analyze key billing processes to enhance the customer experience and continuously improve the webPipeline and enQuesta billing systems.
Oversees daily readings and manage the integration with webPipeline.
Verify billing (usage/rates and special charges, including special contracts).
Work closely with other departments such as Gas Control, Operations, Marketing and Business Applications to ensure seamless billing operations and address any issues that arise.
Drive and support process improvements and provide project management support for webPipeline and other customer service-related projects.
Submit new change requests and enhancements to the Business Applications team, drive the requirements, and perform post-deployment testing and quality assurance.
Work closely with the Key Account Executives to resolve billing disputes quickly, ensuring that any discrepancies are addressed and corrected.
Ensure all billing activities comply with regulatory requirements and SOX controls. Support internal and external audits as needed.
Analyze billing data to identify trends, discrepancies, and opportunities for improvement. Generate regular reports and performance metrics.
Support and compile internal and external data requests, as required.
Maintain and update policies and procedures for responsible areas.
Manage daily job scheduling for various batch processes including billing, penalty assessment, cash uploads, etc.)
Review and maintain records associated with third-party damages; ensure timely and accurate billings to support revenue recovery.
Other Duties as Assigned