Billing Analyst

Whittier Trust•Reno, NV

About The Position

The Fee Processing Specialist supports the daily administration of client fee billing across Whittier Trust’s business. The role ensures fees are established, calculated, and collected accurately and on time, and requires attention to detail, strong reconciliation skills, and coordination with advisors, custodians, internal teams, and Compliance. It also supports audit responses by gathering and organizing documentation and researching inquiries. The position handles account and fee setup, reviews fee calculations, reconciles custodian and internal billing amounts, coordinates fee transfers with outside custodians, produces reports, maintains processing documentation, and supports month-end and quarter-end billing cycles. It also responds to advisor and relationship manager questions and contributes to projects and process improvements within the Fee Unit.

Requirements

Bachelor’s degree from an accredited four-year university.
Superior skills and experience with Microsoft Office, especially Word, Excel, and PowerPoint.
Excellent written and oral communication skills.
Strong organizational skills and the ability to multitask, prioritize projects, and manage competing deadlines.
General office administration and clerical experience.
Excellent attention to detail and the ability to exercise independent judgment.
Ability to understand and perform basic mathematical calculations, including fee and percentage-based calculations.
Ability to learn new processes and programs and a desire to grow with the company.
Strong people skills and a client-service focus.
High integrity and a diligent work ethic.
Team- and people-oriented approach.
Good time-management skills and meticulous attention to detail.
Valid driver’s license and ability to travel by airplane.

Nice To Haves

Industry certification is an advantage but not essential.
Willingness to continue education.

Responsibilities

Add new accounts and portfolios to appropriate fee arrangements, ensuring each account has a fee schedule or documented waiver.
Create, modify, and maintain fee schedules and billing arrangements in accordance with client agreements and internal procedures.
Identify fee setup issues that could disrupt billing and coordinate timely corrections.
Review fee calculations before billing for accuracy and consistency with established arrangements.
Reconcile amounts billed by or received from outside custodians against internally calculated fees, investigating and resolving discrepancies.
Reconcile posted fees against expected amounts and research exceptions, reversals, and manual adjustments.
Run balance and cash availability reports to confirm sufficient funds before fee collection.
Communicate with outside custodians to coordinate cash movements and fee transfers for externally held accounts.
Track pending custodian transfers and follow up to ensure timely completion.
Serve as a point of contact for custodian fee inquiries and discrepancies.
Generate and distribute recurring and ad hoc fee reports for internal stakeholders and advisors.
Identify and resolve data quality issues affecting fee setup, calculations, and reporting, escalating when appropriate.
Maintain documentation of fee processing procedures, exceptions, and resolutions.
Work with Compliance to respond to audit requests and gather and organize fee agreements, billing records, calculations, and supporting documentation.
Research audit inquiries and help address identified fee processing issues.
Respond to advisor and relationship manager questions about client fees.
Support month-end and quarter-end billing cycles.
Assist with Fee Unit special projects and process improvement initiatives.
Perform other fee-related duties as assigned.