Billing Analyst

GRSI•Mesa, AZ

11d

About The Position

The Billing Analyst manages assigned railroad billing workloads and ensures complete, accurate, and timely invoice production. The role audits waybills and revenue transactions, applies rates and prices according to customer commitments, contracts, tariffs, and railroad accounting rules, and investigates unrated transactions, invoice discrepancies, and customer billing questions. The analyst identifies root causes, makes authorized corrections, and coordinates resolutions with internal partners and customers. The position maintains assigned customer accounts, supports payment and dispute resolution, monitors interline settlements, and helps maintain pricing documents, rate tables, tariff information, contract renewals, and TMS charge codes. It also supports month-end revenue close, prepares documentation, and completes required controls and reconciliations. The analyst develops knowledge of assigned railroads, customer operations, contracts, and revenue processes, and identifies opportunities to improve accuracy, efficiency, controls, reporting, automation, and customer responsiveness. The role requires adherence to safety practices, procedures, controls, and audit requirements, as well as completion of special projects and other assigned duties. The company describes itself as a railroad transportation and logistics provider with a network of more than 100 individual freight railroads and 4,000 employees across North America, serving more than 2,000 customers. The position requires living within 50 miles of the assigned location or being willing to relocate; relocation assistance is available. Employment is subject to medical review, possible federally mandated drug and alcohol testing, and background screening.

Requirements

Strong analytical, problem-solving, written and verbal communication, customer-service, and organizational skills.
Ability to complete detailed assignments accurately, establish priorities, and manage multiple activities under restricted deadlines.
Ability to understand railroad and customer operations and translate contracts, rates, and operating activity into accurate billing.
Proficiency in Microsoft Excel, Word, and Outlook.
Bachelor's degree or equivalent relevant railroad, billing, or accounting experience is preferred.
Must live within 50 miles of the assigned location or be willing to relocate.
Employment is subject to pre-employment physical, hearing, and vision medical review.
May be subject to federally mandated drug and alcohol testing, including pre-employment drug screening.
Subject to background screening, including conflict of interest, criminal, and motor vehicle driving history.

Nice To Haves

General accounting knowledge and experience with billing, data auditing and analysis, rate application, tariffs, contracts, interline settlement, or dispute resolution.
Ability to learn Power BI, CRM, advanced analytics, and other data tools.
Experience with RailConnect, TMS, RMS, ISS, Rate EDI Network, RailConnect Contract Management, D365, or comparable railroad billing and revenue systems.

Responsibilities

Manage assigned railroad billing workloads and ensure complete, accurate, and timely invoice production within established deadlines.
Audit waybills and other revenue transactions to confirm accurate capture of rates, charges, revenue, and expenses associated with railroad movements and services.
Apply rates and prices to revenue transactions in accordance with customer commitments, contracts, tariffs, and railroad accounting rules and standards.
Investigate unrated transactions, invoice discrepancies, and customer billing questions; identify root causes, make corrections within established authority, and coordinate resolution.
Collaborate with Sales, Operations, Finance, regional staff, customers, and other internal partners to ensure accurate source data, protect revenue, minimize expense exposure, and resolve issues promptly.
Advise internal partners and recommend corrective action when waybill, equipment movement history, rate, or billing discrepancies are identified.
Maintain assigned customer accounts, including investigating payment discrepancies and supporting dispute resolution.
Monitor interline settlement with other railroads and research or escalate settlement discrepancies.
Support accurate pricing documents, rate tables, tariff information, contract renewals, and TMS charge-code maintenance for assigned railroads.
Assist with month-end revenue close, prepare supporting documentation, and complete required controls and reconciliations.
Develop an understanding of assigned railroads, customer operations, contracts, and revenue processes to anticipate issues and provide useful information to customers and internal partners.
Identify opportunities to improve billing accuracy, efficiency, controls, reporting, automation, and customer responsiveness.
Follow safe work practices, rules, procedures, documented controls, and audit requirements; perform special projects and other duties as assigned.

Benefits

Medical, dental, vision, and telehealth coverage.
Life insurance and optional benefit coverages for accident, critical illness, hospital, identity theft, and life insurance.
Flexible Spending and Health Savings account plans.
Employee Assistance Program.
401(k) Retirement Plan.
On-the-job training and paid training.
Paid time off.
Tuition reimbursement.
Competitive pay and a comprehensive benefits package.
Relocation assistance available for this position.