Billing Analyst

Jewish Community Center • Cherry Hill Township, NJ

16d • $50,000 - $55,000 • Onsite

About The Position

The Billing Analyst manages billing for Aleph’s home health and adult day care programs. This on-site role in Cherry Hill, New Jersey, serves as a liaison among customers, the Aleph scheduling department, and finance. The role requires compassion, patience, clear communication, empathy, and professionalism when helping elderly clients and their families understand billing information, resolve concerns, and navigate financial processes with confidence and dignity.

The position generates and processes invoices, handles long-term care insurance claims, reconciles care notes, hours, and mileage, supports payroll-related mileage processing, and prepares accounts receivable upload files. It also communicates with clients and staff, supports collections, and provides courteous, empathetic customer service. The role includes other duties as assigned.

Requirements

• Associate degree in accounting, finance, or business at a minimum.
• At least 2 years of bookkeeping or accounting experience.
• Strong organizational skills.
• Knowledge of Microsoft Office products.
• Strong Microsoft Excel skills.

Nice To Haves

• Bachelor’s degree preferred.
• Additional coursework or certifications in medical billing, accounting, or healthcare finance are a plus.
• Knowledge of Long-Term Care Insurance is helpful.

Responsibilities

• Generate, review, and process customer invoices accurately and on schedule.
• Analyze and resolve billing issues and account discrepancies.
• Process and submit Long-Term Care (LTC) claims.
• Perform quality control and reconciliation of aide care notes, hours, and mileage for LTC, Claims, JFCS, and Congregate invoices.
• Transition willing clients to Autopay ACH or credit card payments.
• Support the Home Health Aide payroll process by reconciling and entering client mileage into eRSP for payroll extraction.
• Prepare upload files to transfer accounts receivable information into Sage Intacct.
• Conduct onboarding calls with new clients.
• Communicate billing information clearly and respectfully to elderly clients and their families.
• Create end-of-year reports for clients to submit with tax filings when requested.
• Build positive relationships with clients, families, the scheduling department, and finance through courteous and empathetic service.
• Monitor accounts receivable and support collection efforts sensitively and professionally.
• Work with the Aleph team to provide exemplary customer service to staff and clients.
• Perform other duties as assigned.

Benefits

• Generous paid time off (PTO).
• Medical, dental, and vision care included.
• Eligible for a 403(b) plan.
• Group term life insurance.
• Voluntary disability insurance plan.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options available.
• Gym membership included.
• Other employee discounts available.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree