Billing Analyst

Genesee & Wyoming Inc. • Mesa, AZ

16d

About The Position

The Billing Analyst manages assigned railroad billing workloads and ensures invoices are complete, accurate, and produced on time. The role audits waybills and revenue transactions, applies rates and prices according to customer commitments, contracts, tariffs, and railroad accounting rules, and investigates unrated transactions, billing discrepancies, and customer questions. It works with Sales, Operations, Finance, regional staff, customers, and other partners to correct issues, protect revenue, control expense exposure, and support timely resolution.

The position also maintains customer accounts, supports payment dispute resolution, monitors interline settlements, and helps maintain pricing documents, rate tables, tariff information, contract renewals, and TMS charge codes. It supports month-end revenue close through documentation, controls, and reconciliations; develops knowledge of assigned railroads and customer operations; and identifies improvements to billing accuracy, efficiency, controls, reporting, automation, and customer responsiveness. The analyst follows safety practices and audit requirements and may perform special projects and other assigned duties.

Requirements

• Strong analytical, problem-solving, written and verbal communication, customer-service, and organizational skills.
• Ability to complete detailed assignments accurately, establish priorities, and manage multiple activities under restricted deadlines.
• Ability to understand railroad and customer operations and translate contracts, rates, and operating activity into accurate billing.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Bachelor's degree or equivalent relevant railroad, billing, or accounting experience preferred.

Nice To Haves

• General accounting knowledge and experience with billing, data auditing and analysis, rate application, tariffs, contracts, interline settlement, or dispute resolution.
• Ability to learn Power BI, CRM, advanced analytics, and other data tools.
• Experience with RailConnect, TMS, RMS, ISS, Rate EDI Network, RailConnect Contract Management, D365, or comparable railroad billing and revenue systems.
• Bachelor's degree or equivalent relevant railroad, billing, or accounting experience.

Responsibilities

• Manage assigned railroad billing workloads and ensure complete, accurate, and timely invoice production within established deadlines.
• Audit waybills and revenue transactions to verify rates, charges, revenue, and expenses associated with railroad movements and services.
• Apply rates and prices to revenue transactions in accordance with customer commitments, contracts, tariffs, and railroad accounting rules and standards.
• Investigate unrated transactions, invoice discrepancies, and customer billing questions; identify root causes, make authorized corrections, and coordinate resolution.
• Collaborate with Sales, Operations, Finance, regional staff, customers, and other internal partners to ensure accurate source data, protect revenue, minimize expense exposure, and resolve issues promptly.
• Advise internal partners and recommend corrective action when waybill, equipment movement history, rate, or billing discrepancies are identified.
• Maintain assigned customer accounts, investigate payment discrepancies, and support dispute resolution.
• Monitor interline settlement with other railroads and research or escalate settlement discrepancies.
• Support accurate pricing documents, rate tables, tariff information, contract renewals, and TMS charge-code maintenance for assigned railroads.
• Assist with month-end revenue close, prepare supporting documentation, and complete required controls and reconciliations.
• Develop understanding of assigned railroads, customer operations, contracts, and revenue processes to anticipate issues and provide useful information to customers and internal partners.
• Identify opportunities to improve billing accuracy, efficiency, controls, reporting, automation, and customer responsiveness.
• Follow safe work practices, rules, procedures, documented controls, and audit requirements; perform special projects and other duties as assigned.

Benefits

• Medical, dental, vision, and telehealth coverage
• Life insurance
• Optional accident, critical illness, hospital, identity theft, and life insurance coverages
• Flexible spending and health savings account plans
• Employee Assistance Program
• 401(k) Retirement Plan
• On-the-job training
• Paid time off
• Tuition reimbursement
• Relocation assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level