Billing Analyst

CallTower • South Jordan, UT

17d

About The Position

The Billing Analyst maintains the billing system and applies charges accurately to customer services. Working with the Billing Manager, this role helps keep the system and billing processes up to date, supports accurate and timely monthly client billing, and helps provide clients with a positive experience when billing disputes arise. The position involves working across multiple systems and departments, handling billing operations and process improvements, and balancing customer outcomes with the company’s financial health.

Requirements

• Bachelor’s degree or additional relevant experience required.
• At least 3 years of billing experience.
• Ability to maintain and update billing systems and billing processes.
• Self-motivated, with strong time-management skills.
• Detail-oriented, with computational accuracy and strong character.
• Excellent written and verbal communication, active listening, and comprehension skills.
• Comfort working in a technically focused organization with a rapidly expanding and changing customer base.
• Strong individual-contributor, organizational, and communication skills.
• Ability to collaborate across departments and take ownership of the role and projects.
• Track record of meeting deadlines while handling multiple projects.
• Proficiency in Microsoft Excel, including pivot tables and VLOOKUP.

Responsibilities

• Maintain the billing system daily and help ensure billing processes and system operations are efficient and effective.
• Assist with monthly billing closes.
• Process onboarding orders, verify that data syncs accurately from CT systems to the billing system, and apply manual charges when needed.
• Improve the onboarding process in Salesforce and the billing system.
• Process MACDs and apply manual charges as required.
• Process catalog service conversions, verify pricing and products, and coordinate with other departments as necessary to ensure accurate billing.
• Process offboarding and location billing account terminations.
• Process contract renewals, apply updated billing-system charges as directed by Inside Sales, and maintain contract details in Salesforce.
• Coordinate with Development to implement Customer Pricing Override entries to correct syncing or quoting issues.
• Attend cross-functional meetings as needed.
• Provide project-based or ad hoc reporting.
• Assist with provisioning and billing-system integration projects.
• Assist with the billing vendor relationship and escalate and resolve system issues with the vendor.
• Assist with process documentation.
• Help resolve customer disputes and issues while balancing customer experience with the company’s financial health.
• Provide billing-system navigation, information, and interpretation assistance to other departments.
• Analyze and update monthly billing procedures.
• Back up the Billing Manager as needed.
• Work independently and collaboratively, managing workload in a self-directed manner.

Benefits

• Annual market compensation evaluation.
• Employer-paid medical plans (HDHP and PPO options), with 85% of premiums paid by the employer.
• Dental and vision coverage.
• PTO accrual beginning on day one.
• 100% 401(k) match on the first 4%.
• Paid parental leave.
• Employer-paid life insurance, long-term disability (LTD), employee assistance program (EAP), telehealth, and Gympass.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level