Billing Analyst

SPS Commerce

5d•$24 - $29•Remote

About The Position

The Billing Analyst is a member of the Finance team supporting core execution across the Order-to-Cash lifecycle. The role ensures accurate billing through contract updates, credit posting, usage processing, and customer changes that directly affect revenue. It performs level 2 operational review of billing requests from across the organization, checking accuracy, policy compliance, SOX alignment, and feasibility before changes are made in the billing system. The analyst manages high-volume workflows, uses sound judgment and system knowledge, and identifies inefficiencies in billing and contract processes. The role also supports reliable revenue reporting, downstream analysis, and informed organizational decisions. This role is fully remote within the United States and works collaboratively with Billing Support, Customer Success, Sales, and Finance teams.

Requirements

Bachelor’s degree, preferably in Business, Accounting, or Finance, or an equivalent combination of education and experience.
At least 2 years of experience in billing, order-to-cash, revenue operations, or finance operations.
Strong analytical ability to identify discrepancies, validate complex data, and assess downstream financial impact.
Hands-on experience using ERP and/or CRM systems for transaction validation, reconciliation, and investigation.
Experience performing level 2 reviews or validations and resolving inquiries within policy and control frameworks.
Proficiency with Excel, including pivot tables and lookups, or equivalent tools.
Effective cross-functional communication and collaboration skills.
Exposure to controlled billing processes, audit requirements, or internal operational policies.

Nice To Haves

Experience with contract lifecycle updates, credits, invoicing, or usage-based billing workflows.
Familiarity with ERP and CRM systems for transaction validation, cross-system checks, and exception resolution.
Experience identifying workflow inefficiencies and contributing to process improvements or documentation updates.
Experience partnering with Customer Success, Sales, Finance, or Billing Support teams to resolve operational inquiries.

Responsibilities

Process contract updates, credits, usage imports, invoice updates, and customer changes accurately and on time.
Validate data across ERP and CRM systems for completeness, consistency, and readiness for execution.
Review and validate billing update requests from partner teams, confirming contractual accuracy, policy compliance, and operational feasibility before system changes.
Research and resolve billing exceptions through structured, independent analysis, escalating complex or systemic issues when appropriate.
Identify workflow inefficiencies, recurring issues, and control gaps, and propose improvements to processes, documentation, or controls.
Maintain billing documentation and follow established operational controls and audit requirements.
Support ad-hoc reporting and data requests with accurate data pulls, validation, and clear operational summaries.
Partner with Billing Support, Customer Success, Sales, and Finance teams to provide operational guidance and resolve billing inquiries.