Billing Analyst II

AES US • Indianapolis, IN

1d • Onsite

About The Position

The AES Corporation (NYSE: AES), a Fortune 500 company, is a leader in the global energy revolution, operating in 14 countries and committed to shaping the future through innovation and collaboration. Recognized as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022 and certified as a Great Place to Work, AES values its people and groundbreaking ideas. As the #1 globally ranked company in renewable energy sales to corporations with $12.7B in revenues in 2023, AES provides electricity to 25 million customers worldwide and is committed to meeting the Paris Agreement's goals by 2050, driving rapid global decarbonization with innovative solutions like 24/7 carbon-free energy for data centers. AES is seeking a Billing Analyst II to join their team.

Requirements

• Minimum High School Graduate with additional educational or professional training preferred.
• Must have strong computer skills with at least two (2) years’ experience using Microsoft products.
• Must have excellent communication skills both verbal and written.
• Previous experience dealing with sensitive and/or confidential information.
• Ability to work independently, prioritize work and meet deadlines.
• Strong technical and analytical skills with attention to detail and accuracy.

Nice To Haves

• One (1) year experience in data analysis, preferably in Customer Services environment.
• Experience with billing software including enhancements, replacement and troubleshooting; experience with SAP ISU is preferred.
• Utility billing, payment and/or collection knowledge and experience.
• Must be able to quickly adapt to changing business needs.
• Able to analyze data and make recommendations for process improvement.
• Applicable understanding of regulatory guidelines and how those relate to our business.

Responsibilities

• Responds to Indiana Utility Regulatory Commission (IURC) and Better Business Bureau (BBB) complaint cases while ensuring compliance with Indiana Administrative Code for Electric Utilities.
• Analyzes complaint cases for trends and process gaps and develops recommended actions to mitigate and improve customer satisfaction.
• Completes various daily, weekly, and monthly dashboard and KPI reports for the Customer Services team.
• Assists Customer Services leadership team with process improvement projects, including but not limited to, scope of work creation, testing and implementation.
• Serves as a liaison between Customers Services team and other divisions, departments and organizations on matters related to customer service programs and Regulatory compliance.
• Identifies process gaps and makes process change recommendations to improve customer experience.
• Completes daily, weekly, and monthly Key Performance Indicator (KPI) reports and performs data analysis as necessary.
• Performs any and all other duties, tasks and responsibilities which may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED