Billing Administrator

Medavie • Dartmouth, NS

8d

About The Position

As the Billing Administrator, you will be responsible for assisting with the day-to-day preparation of patient ambulance bills, following up on all patient inquiries, preparing invoice adjustments, determining billing rates, and completing all functions related to patient accounts. The mission of this role is to maintain efficient overall operational status while meeting or exceeding customer/patient expectations. Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport, and medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. EMC also operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island. The company utilizes a fleet of over 180 ambulances and support vehicles operating out of 60+ stations, responding to over 165,000 calls annually. The EHS Operations LifeFlight program provides critical care transport. Medavie, as a national health solutions partner with 8,500+ professionals, is committed to improving the wellbeing of Canadians, providing private health insurance, public health administration, emergency medical services, primary care, community health, mental health and addictions solutions, medical communications, and clinical training. Medavie is a not-for-profit organization, recognized as one of Canada’s Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered for diversity, equity, and inclusion.

Requirements

• Business degree or diploma from a post-secondary institution is preferred.
• One to two years in an office position, including data entry and billing/accounting experience.
• Thorough working knowledge of computer programs such as Microsoft Office and accounting program such as Great Plains or other Accounts Receivable software.
• Effective oral and written communications.
• Proven and effective customer service telephone skills.
• Ability to learn quickly and effectively use various computer billing and reporting systems.
• Strong analytical and organizational skills.
• Knowledge and/or expertise in finance and accounting preferred.
• Ability to maintain confidential records and information.
• Leads by example and practices good time management.

Nice To Haves

• Business degree or diploma from a post-secondary institution is preferred.
• Knowledge and/or expertise in finance and accounting preferred.

Responsibilities

• Review and process all Patient Care Records from assigned billing region using ePCR and designated accounting/recording program.
• Posting and processing invoices related to ambulance services on a daily basis.
• Receive and process payments through Moneris on line in absence of Cash Administrator.
• Keep accurate records of patient accounts in Great Plains using notes and tasks, and completing any necessary adjustments to invoices/accounts as required.
• Provide high quality customer service for a high volume of billing inquiries, collection intake calls and bill payments.
• Practices supportive communication techniques such as active and empathetic listening, excels in effective decision making, involves others in decision making when appropriate.
• Demonstrates superior conflict resolution skills: balances assertiveness and sensitivity.
• Successfully mediates conflict between patients, EHS and the organization to achieve a successful outcome.
• Works closely with external agencies such as Blue Cross, Veterans Affairs Canada, Department of Health & Wellness and MSI to resolve billing and collection issues and advocate on behalf of the patient.
• Ambulance fee assistance program collection of data, filing, processing credits, sending letters and correspondence and noting of accounts.
• Provide relief coverage for EMC receptionist.

Benefits

• Recognized as one of Canada's best places to work
• Leading provider of health solutions and insurance for 1 in 10 Canadians
• One of Canada’s Top 100 Employers
• Certified by Imagine Canada for philanthropy and community engagement
• Rainbow Registered as an organization that champions diversity, equity, and inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed