Bilingual Travel Agent (French) - Spotnana Trained

MCI Careers•Las Cruces, NM

18h•Onsite

About The Position

MCI is seeking an experienced and customer-focused Bilingual Travel Agent with strong French and English communication skills to join their onsite BPO/contact center environment. The role involves assisting travelers with planning, booking, and managing their travel arrangements using the Spotnana platform. This includes making reservations, managing itineraries, and handling changes or cancellations, all while providing professional and efficient customer service. Previous hands-on experience with the Spotnana platform is a requirement.

Requirements

At least 2 years of experience in the travel industry.
Proven hands-on experience using the Spotnana travel platform.
Fluency in French and English, both written and spoken.
Strong knowledge of travel reservations and booking processes.
Experience handling itinerary changes, cancellations, exchanges and rebookings.
Knowledge of air travel, hotels, car rentals and/or rail travel.
Experience working with travel technology, online booking platforms or travel reservation systems.
Strong customer service and communication skills.
Excellent attention to detail and accuracy when managing bookings and traveler information.
Strong problem-solving and decision-making skills.
Ability to work effectively in a high-volume BPO/contact center environment.
Ability to manage multiple requests while maintaining a high standard of service.
Comfortable working onsite in a structured and customer-focused environment.
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Must be willing to submit to drug screening.

Nice To Haves

Experience supporting business or corporate travel is advantageous.

Responsibilities

Assist travelers with planning, booking and managing business and leisure travel arrangements.
Use the Spotnana travel platform to search, book and service air, hotel, car and rail travel.
Manage new and existing reservations accurately and efficiently.
Make itinerary changes, cancellations, exchanges and rebookings as required.
Review traveler profiles, preferences and applicable travel policies when making reservations.
Identify suitable travel options based on traveler requirements, preferences and available travel inventory.
Provide accurate information regarding itineraries, fares, travel arrangements, changes and cancellations.
Assist travelers with schedule changes, travel disruptions and other travel-related issues.
Respond to customer inquiries and provide appropriate travel solutions in a professional and timely manner.
Maintain accurate traveler and reservation information within the Spotnana platform.
Follow established travel policies, procedures and service standards.
Resolve customer concerns efficiently while maintaining a high level of customer service.
Escalate complex or exceptional travel-related issues when appropriate.
Manage multiple customer requests in a fast-paced, high-volume BPO/contact center environment.
Meet established quality, productivity and customer service standards.