Bilingual ( Spanish) Teller- Full-Time

M&T Bank•Annapolis, MD

3d•$19 - $29

About The Position

The Bilingual Teller specializes in the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. The role processes a variety of financial transactions accurately and efficiently while providing exceptional service and resolving routine customer problems in a timely manner. The teller educates customers through side-by-side digital demonstrations, identifies relevant self-service opportunities, greets and assists customers in the lobby, and takes ownership of immediate needs and escalated account service issues. The role also identifies sales opportunities and connects customers with appropriate banking partners. The position supports branch operations, including customer and account maintenance and activities related to cash ordering, the vault, ATMs, and wire transfers. It completes Consumer AML, BSA, and KYC activities and follows applicable compliance, operational risk, and internal control standards. The teller is expected to stay current on operational changes, make sound risk-management decisions, and help prevent losses and reduce fraudulent activity. The position interacts with relevant Bank teams to resolve operational issues efficiently and accurately, and promotes a sense of belonging consistent with the M&T Bank brand.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Ability to communicate fluently with bank customers verbally in English and the specified second language; proficiency is determined through an assessment.
Proven verbal communication and interpersonal skills.
Demonstrated ability to provide exceptional customer service.
Well-organized, with proven time-management and prioritization skills.
Proficiency with internet user-level technology.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Follow customer service standards and provide a differentiated experience by understanding customer needs and delivering appropriate solutions.
Educate customers through side-by-side digital demonstrations and identify self-service options that meet their needs.
Manage the lobby by meeting and greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and efficiently process customer transactions in accordance with Bank policy.
Take ownership of escalated account service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and make risk-management decisions that help prevent losses and reduce fraudulent activity.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Complete other related duties as assigned.