Bilingual Talent Advisor
About The Position
Surge Staffing is hiring a Bilingual Talent Advisor for a permanent, full-time internal position. This entry-level customer service and sales role requires the ability to read, write, and speak English and Spanish. The position delivers customer service to clients and temporary associates, supports staffing and recruiting needs, develops business, and helps maintain customer relationships and branch profitability. The Talent Advisor recruits, interviews, and follows up with candidates and temporary associates; matches candidates’ skills to client hiring needs; and supports associates through training, coaching, and problem resolution. The role also develops business leads, makes service and sales calls, promotes Surge Staffing products and services, and carries out branch marketing programs. Administrative tasks are part of the role. Applicants must be able to travel to various locations and customer sites and have reliable transportation.
Requirements
- Must be able to read, write, and speak English and Spanish.
- At least one year of sales experience is required.
- High school diploma required; equivalent work experience or education is also noted as greatly preferred.
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and the Internet.
- Ability to travel to various locations and customer sites as needed; reliable transportation is required.
- Ability to work effectively and efficiently independently and in a group setting.
- Sales-minded, team-oriented, and exceptionally calm under pressure.
Nice To Haves
- Previous experience in a supervisory or leadership role.
- Previous experience in sales, human resources, or a service industry.
- Equivalent work experience or education.
Responsibilities
- Deliver customer service to clients and temporary associates.
- Search resumes and use candidate pools and staffing or job-board resources to fill client orders in a timely manner.
- Recruit candidates and temporary associates, conduct interviews, and follow up with them.
- Match employee skill sets to customers’ hiring needs.
- Assist with developing business leads and retaining current clients.
- Serve as a professional and reliable liaison between temporary associates and clients.
- Maximize billable hours to increase market share and branch profits.
- Perform administrative tasks that support quality performance.
- Conduct service calls and outside sales calls to support customer service and obtain new business partnerships and customers.
- Present customers with additional Surge Staffing products and services.
- Implement and manage marketing programs for sales calls, direct mail, in-office demonstrations, and public relations for the assigned branch.
- Build business partnerships through customer service and customer development and retention strategies.
- Recruit, train, and retain temporary associates; coach and counsel them to support quality performance and job satisfaction.
- Troubleshoot and resolve problems or complaints involving temporary associates, customers, and other personnel.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
