Bilingual Store Associate (Spanish)

Sherwin-Williams • Stafford, VA

12d • Onsite

About The Position

The Bilingual Store Associate works with wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role focuses on excellent customer service and meeting store sales goals while resolving customer concerns, staying informed about product features, and maintaining the quality and visual standards of the products and store. The position is based at Store #5190, 399 Garrisonville Rd, Stafford, VA 22554-1578.

The position involves contact with customers, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. Sherwin-Williams has determined that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring employment-visa sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• For internal Sherwin-Williams candidates: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For internal Sherwin-Williams candidates: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience working in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Sherwin-Williams describes a range of benefits related to retirement, health care, well-being, and daily commuting; eligibility and details are available through its benefits website.
• The company describes flexibility intended to support health and well-being.
• The company describes opportunities to learn, develop new skills, and grow professionally.
• The company describes an inclusive team and a commitment to its communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed