Bilingual Store Associate (Spanish)

Sherwin-Williams•Cleveland, OH

12d•Onsite

About The Position

The Bilingual Store Associate supports the success of a Sherwin-Williams retail store by serving wholesale and retail customers in English and Spanish. The role involves identifying customer needs, answering questions about products, recommending solutions, resolving concerns, and helping ensure customer satisfaction. Associates keep current on product features, maintain store and product presentation standards, and work toward store sales goals. The position is part-time at Store #701060, 6910 Biddulph Road, Cleveland, Ohio 44144, with a hiring rate of $13.75 per hour. The role includes customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuables. The company states that it conducts a criminal-history review to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

Be at least 18 years of age.
Be legally authorized to work in the country of employment without requiring employment-visa sponsorship now or in the future.
Be able to read, write, comprehend, and communicate in English.
Be able to read, write, comprehend, and communicate in Spanish.
Have a valid, unrestricted driver's license.
Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
Be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.

Nice To Haves

High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trust-based relationships with wholesale and retail customers.
Process sales transactions accurately and in accordance with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work-order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Stay knowledgeable about products and discuss available options.
Comply with inventory-control procedures.
Suggest ways to improve sales.