Bilingual Staffing Specialist

Surge Staffing•Middletown, OH

10d

About The Position

Surge Staffing is seeking a motivated, energetic, and customer-focused Bilingual Staffing Specialist (English/Spanish) for a full-time, permanent internal position. The role offers an opportunity to build a career in staffing and workforce solutions, drawing on sales, customer service, recruiting, or business development experience. The ideal candidate is fluent in English and Spanish, communicates effectively, and enjoys building relationships with clients, candidates, and employees in a fast-paced environment. The specialist provides bilingual customer service, recruits and onboards candidates, matches candidates to client staffing needs, and maintains relationships with clients and temporary associates. The role also supports sales and business development, branch operations, employee coaching and retention, and the resolution of client and employee concerns. Local travel to client locations may be needed. Surge Staffing describes the work environment as dynamic and team-oriented and offers career growth and advancement opportunities, along with the opportunity to make a direct impact on clients and job seekers. Surge is an equal opportunity employer and states that it provides reasonable accommodation for individuals with disabilities.

Requirements

Fluency in English and Spanish.
At least 1 year of sales experience.
High school diploma or equivalent.
Strong verbal and written communication skills in English and Spanish.
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to multitask and prioritize in a fast-paced environment.
Strong organizational and problem-solving skills.
Self-motivated, team-oriented, and results-driven mindset.
Reliable transportation and willingness to travel locally to client locations as needed.
Professional phone presence and a customer-focused attitude.

Nice To Haves

Previous experience in recruiting, staffing, human resources, customer service, or business development.
Leadership or supervisory experience.
Skills in bilingual communication, customer service, recruiting, talent acquisition, sales, business development, relationship management, lead generation, account management, interviewing, human resources, and Microsoft Office Suite.

Responsibilities

Deliver exceptional customer service to clients and temporary employees in English and Spanish.
Recruit, screen, interview, and onboard qualified candidates.
Source candidates through job boards, resume databases, referrals, and recruiting platforms.
Match candidates’ skills and experience with client staffing needs.
Build and maintain strong relationships with clients and temporary associates.
Conduct follow-up calls to support employee satisfaction and successful placements.
Assist Spanish-speaking applicants and employees throughout hiring and onboarding.
Generate and develop business opportunities through sales and networking.
Conduct client service calls and outside sales visits to maintain and grow business partnerships.
Promote Surge Staffing services and identify additional staffing solutions for customers.
Support branch operations through administrative and data entry tasks.
Assist with employee coaching, performance management, and retention.
Resolve employee and client concerns professionally and promptly.
Support branch growth initiatives and contribute to revenue goals.