Bilingual Staffing Branch Manager

Midway Staffing, Inc.•Aurora, IL

1d•$70,000 - $80,000•Onsite

About The Position

Midway Staffing is seeking a Branch Manager to lead their Aurora, IL branch. This role is responsible for the day-to-day operations, including payroll, reporting, and recruitment. The Branch Manager will set KPIs for their team, coach them to success, and serve as the primary point of contact for clients regarding job orders, employee concerns, and business inquiries. The position also involves supporting the sales representative, developing new accounts, identifying expansion opportunities, anticipating client workforce needs, sourcing talent, setting staff goals and incentives, analyzing branch performance, partnering with Risk Management, HR, and Compliance, and interviewing and training new team members. This is a hands-on management role focused on market ownership, fill rates, retention, client satisfaction, revenue, and branch profitability.

Requirements

Staffing industry experience required
Bilingual fluency in English and Spanish required
High School Diploma or GED required
3–5 years of demonstrated leadership experience in the staffing industry, required
Proven knowledge of HR management and strategy, including recruitment, talent development, employee relations, and workforce planning
A track record of hitting branch KPIs: fill rate, retention, attendance, revenue, and client satisfaction
Experience coaching recruiters and account managers to performance goals, including turning around underperformers
Bilingual in English and Spanish, required. You'll be working with Spanish-speaking candidates and employees every day, so you need to be comfortable holding real conversations in both languages
Strong work ethic, integrity, and the ability to maintain confidentiality
Knowledge of modern recruiting techniques, including online and social media recruiting
Excellent communication, interpersonal, and customer service skills
Sharp organizational skills and attention to detail
Ability to stay steady and effective in a high-paced, sometimes stressful environment
Proficient with Microsoft Office Suite, Google Workspace, or similar tools

Nice To Haves

Associate's or Bachelor's in Business Administration, Human Resources, or a related field preferred

Responsibilities

Run the day-to-day operations of the branch, including payroll, reporting, and recruitment activity
Set clear KPIs for your team, coach them to hit those numbers, and celebrate when they do
Be the first call for clients on job orders, temporary employee concerns, and business questions. When they have a problem, you fix it
Support your branch sales rep and help develop new accounts, building relationships at every level of client organizations
Grow the book: spot expansion opportunities inside existing accounts and coach your team to see them too
Stay ahead of problems. Anticipate client workforce needs and workforce issues before they turn into escalations
Find new and creative ways to source talent, both active and passive candidates
Set goals and incentives for your staff and communicate them clearly and often
Dig into your branch numbers weekly and monthly and know exactly where you stand against your goals
Partner with Risk Management, HR, and Compliance to keep safety front and center at our branches and client sites
Interview and help select new members of your branch team
Train and coach your people on the skills that make them successful