Bilingual Spanish Teller- Georgia Ave Branch/ Washington DC

M&T Bank•Washington, DC

2d•Onsite

About The Position

The Bilingual Spanish Teller specializes in the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. The role processes financial transactions accurately and efficiently while providing exceptional service to branch customers and resolving routine problems in a timely manner. The teller interacts with appropriate areas within the Bank to resolve branch-related operational issues and stays current on operational changes to support sound risk management and reduce preventable losses and fraudulent activity. The position requires fluency in English and Spanish, with proficiency determined through an assessment. The teller should demonstrate empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand. The role has no managerial or supervisory responsibilities.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Fluent verbal and written communication with bank customers in English and Spanish; proficiency is determined through an assessment.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated exceptional customer service.
Well-organized.
Proven time management skills.
Proven prioritization skills.
Proficiency with internet user-level technology.
Ability to stand for long periods.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5–30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Adhere to customer service standards, understand customer needs, and deliver solutions that provide a differentiated customer experience.
Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities that meet their needs.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and efficiently process customer transactions in accordance with Bank Policy.
Take ownership of escalated account service issues until resolution and accurately log customer complaints in the appropriate system.
Transition identified sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Accurately process customer and account maintenance.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators, as applicable.
Stay current on operational changes and demonstrate sound risk management decisions to help manage preventable losses and reduce fraudulent activity.
Complete other related duties as assigned.