Bilingual Social Services Coordinator

Active Day • Lawrence, MA

8d

About The Position

The Social Services Coordinator plans, organizes, develops, and delivers social services to meet the needs of members and their families or caregivers. The role conducts social service assessments and summaries and provides case management to address members’ psychosocial and socio-economic needs. The coordinator works regularly with the Center Director and clinical team to support comprehensive, high-quality care while complying with HIPAA and applicable state laws and regulations. The position may also provide direct assistance to members and perform other duties assigned by management.

Requirements

• Proficiency in English and Spanish is required.
• A degree in Social Work; the posting specifies an MSW degree or BS degree.
• At least one year of social work experience in a health care facility.
• Knowledge of applicable state and federal environmental and OSHA regulations.
• Strong collaboration skills across all levels of staff.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong time management skills and a proven ability to meet deadlines.
• Ability to thrive in a collaborative team environment.
• Good computer skills.
• Ability to step in and help the team as needed to support members.

Nice To Haves

• Social work experience working with seniors and/or adults with disabilities is strongly preferred.

Responsibilities

• Provide case management and coordinate internal and external ancillary services for members and families.
• Coordinate with the Nurse Manager and clinical team to develop and implement member plans of care.
• Participate in Safety and Quality Assurance Committees and establish and schedule Member Council meetings and Caregiver Support Groups.
• Participate in interdisciplinary team care planning and record required clinical notes.
• Evaluate members referred to the Center to determine whether they are appropriate for admission.
• Assist with referrals to other agencies when a member is not appropriate for, or becomes inappropriate for, participation at the Center.
• Explore and evaluate members’ financial situations and help them use appropriate resources, as needed.
• Ensure compliance with company policies and applicable regulatory requirements, and prepare required paperwork.
• Maintain formal written communication with members and families and facilitate counseling through support groups and individual sessions.
• Maintain accurate files and records of member and social services information.
• Provide billing, transportation, and member referral information as needed.
• Participate in community outreach, communicate with health and social service providers, and respond to inquiries from prospective members.
• Participate in Center marketing activities.
• Assist members as needed with hygiene, meals, ambulation, arrivals and departures, and social activities.

What This Job Offers

• Job Type: Full-time