Bilingual Social Services Coordinator
About The Position
The Social Services Coordinator plans, organizes, develops, and delivers social services to meet the needs of members and their families or caregivers. The role includes conducting social service assessments and summaries, providing case management to address psychosocial and socioeconomic needs, and coordinating with the Center Director and clinical team so members receive comprehensive, quality care in compliance with HIPAA and applicable state laws and regulations. The coordinator supports multiple Active Day centers and contributes to a collaborative, compassionate environment serving members and families. The role also includes outreach, member and caregiver support, maintaining records, and assisting members with daily activities as needed. Duties may be expanded by management.
Requirements
- Proficiency in English and Spanish is required.
- A degree in Social Work, an MSW degree, or a BS degree is required.
- Strong collaboration skills across all levels of staff.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time-management skills and a proven ability to meet deadlines.
- Ability to thrive in a collaborative, team environment.
- Good computer skills.
- Ability to step in and help the team support members as needed.
Nice To Haves
- At least one year of social work experience in a health care facility; experience working with seniors and/or adults with disabilities is strongly preferred.
- Knowledge of applicable state and federal environmental and OSHA regulations.
Responsibilities
- Provide case management and coordinate internal and external ancillary services for members and families.
- Coordinate with the Nurse Manager and/or clinical team to develop and implement member plans of care.
- Participate in Safety and Quality Assurance Committees; establish and schedule Member Council meetings and Caregiver Support Groups.
- Participate in interdisciplinary care planning and record clinical notes as required.
- Evaluate members referred to the Center for admission and assist with referrals to other agencies when the Center is not appropriate for them.
- Explore and evaluate members’ financial situations and assist them in accessing appropriate resources, as needed.
- Ensure compliance with company policies, procedures, and applicable regulatory requirements; prepare required paperwork.
- Maintain written communication with members and families and facilitate counseling through support groups and one-on-one sessions.
- Maintain accurate member and social services files and records; provide billing, transportation, and referral information as needed.
- Participate in community outreach, communicate with health and social service providers, respond to prospective-member inquiries, and participate in Center marketing activities.
- Assist members with hygiene, meals, ambulation, arrivals and departures, and social activities as needed.
Benefits
- Paid Time Off (PTO)
- Medical and vision coverage
- Dental coverage
- 401(k)
- Opportunity to work in an environment with people passionate about serving members
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What This Job Offers
Job Type
Full-time
